Progressive...ly Downhill - Anonymous employee Progressive Insurance Employee Review

1.0
Jul 25, 2009
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They provide a paycheck. You can surf facebook at work. You can wear jeans. On-site health care at the larger sites.

Cons

It is difficult to move up. You can make lateral moves from one dead-end position to another and work as hard as humanly possible, but your chances of moving up are slim. Managers are constantly in meetings, "team-building" with each other or learning how to manage (or coloring pictures, who knows), but they are RARELY there doing any actual team-building. The atmosphere is like a third-grade classroom with silly contests, decorations, etc, which would be great if they didn't also treat you like you are in the third-grade. A lot of really talented people start there at a young age, but Progressive has no interest or method to identify these people and retain them. Most of these people languish in lowly, monotonous positions because you have to have supervisory experience to become a manager. That's difficult if you start right after school. All of the reasons I was happy at the beginning -- great benefits, relaxed atmosphere, belief in the company philosophy -- faded away completely. I started there deluded that Progressive was a place to work for your whole career, that I would have opportunities to move up and do great things, that Progressive would remain true to its core values. Well, I was wrong. When I left, morale was at all time low, but from what I understand, it's still on the downward slide. You are a number there. Until your number is up.

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Jun 1, 2026
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Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
May 22, 2026
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CEO approval
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Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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