Best Company I've Ever Worked For - Business Systems Consultant Progressive Insurance Employee Review

5.0
May 12, 2013
Recommend
CEO approval
Business Outlook

Pros

Benefits - between the onsite medical office, cafeterias, kitchen stations on every floor of every building, onsite gym, dry cleaners, quiet room...I could go on & on. Even the healthcare is better than every company I've worked for, before & after. Culture - made some life-long friends from starting in the call center, all the way on up to IT and business roles. I'm one of the few that has left (regrettably). Many friends still there, with a stable position that provides challenges. How great is that in today's corporate economic state? For anyone out there that complains about Progressive, all I can say is go work somewhere else doing the same, and let me know how that turns out. I've worked for 2 other companies since leaving due to a relocation and I can guarantee you nobody out there is as transparent to their employees and provides as much. If you are in one of the hourly positions, sure, it may not be as great. But like I said - go do the same elsewhere and see how that goes. As for promotion opportunities, I started out in the call center and moved UP into 4 other positions during a 7 year tenure. With every step I met more great people, learned more and felt like I worked for a company that respected their employees. Progressive is a fantastic company. If you think the grass is greener, I wish you luck.

Cons

No hiring program in place for Alumni. If you have good people that leave on good terms and want to come back, it should be an easy process to get them back in.

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5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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