A good company through the downtimes. - Claims Service Representative Progressive Insurance Employee Review

4.0
May 22, 2008
Recommend
CEO approval
Business Outlook

Pros

The people are great, the company is good. They try to take care of you and keep spirits high around the office. They are constantly look at themselves and the work environment and are always trying to make changes for the better. Little things are changing all the time. If they see a process wrong they try to fix it. They understand its a tough job and they do their best to allow for down time as well. You are given a lot of freedom to do your job and don't always have a constant presence over you telling you to do this or that.

Cons

It's a slow growth time. There is just a lot of busy work and not much else going on. There's not a whole lot of growth at the moment but that's to be expected at this time. And least the company is still afloat and doing well. Its a fast paced work environment and your daily tasks change on the fly. Working in Insurance your always going to be considered the bad guy and will have to work to overcome that. I really don't think it's a bad company overall. They really do take care of their employees and try to keep things on the up and up.

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5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is decent

Cons

Management can be overbearing with the micromanagement

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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