About what you would expect from a company of this size. - Anonymous employee Progressive Insurance Employee Review

3.0
May 31, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

As far as pay and benefits, they know how to dangle the carrot at just the right place...they CAN be competitive with pay and benefits, when they want to be.

Cons

Very little regard for employee advice or opinions. The corporate process people are so concerned with making changes universal across state lines, that they ignore the local market needs of claims handling. Their central unit, or CCU, has and continues to be a huge hindrance on efficiency and/or positive customer experiences. Favoritism with managers/employees runs rampant, and promotional opportunities are extremely minimal unless you're willing to move.

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is alright for starting out, especially compared to some places. Benefits are decent. Management is generally supportive. If you don't mind sales and taking calls literally your entire working shift, then this could be a great fit.

Cons

If you don't want to be on the phones back-to-back all day your options are extremely limited, and getting smaller as time goes on and A.I. allows them to close departments like mine and others.

See reviews by: Helpful|Rating|Date|All