Great Pay, but not much more! - PCS Claims Manager Progressive Insurance Employee Review

2.0
May 27, 2010
Recommend
CEO approval
Business Outlook

Pros

-Pay is top notch compared to other competitors. -Gainsharing -Above average yearly pay increase which are tied into performance. -Promotions are based off of performance and upward mobility is endless if you are willing to relocate and move across the U.S. to wherever the open positions are. -Training is great too! -High turnover which means upward mobility if you are a star performer. -If you are a claims representative for more than 2-3 years, throw in the towel already. From a manager point of view, if you are a claims representative for longer than 3 years and you arn't at least a claims supervisor, you will never be one. If you have applied for a claims supervisor role more than once and still haven't gotten it, give up because 90% of the manager's won't hire someone that has applied and hadn't been prmoted the first time around. Surely, if the other 10% haven't promoted you on your second try you are doomed and they just don't see you as being management material. Their is a greater probability of being a held hostage at gun point than ever moving upward. -Those that are with Progressive longer than 10years are lifers. Those that make it to the One year with the company are likely to stay 3 years. Those that stay 3, will likely make it to 5 years. Not many make it past 7 years.

Cons

-Micro management is unreal. -HR is a joke. -Poor work environment. -Work/life balance is non existant. -Generalist role has moved toward specialized roles. -No upward or lateral mobility if you are in a small office unless you relocate.

Explore other reviews about Progressive Insurance

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- culture is great - pay is excellent

Cons

- onboarding varies per team - lack of communication between project teams

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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