Excellent training for the insurance world.. not so much for pay & career advancement - Claims Generalist Associate Progressive Insurance Employee Review

3.0
Jun 14, 2010
Recommend
CEO approval
Business Outlook

Pros

If you really want to stay in the insurance industry as an adjuster, then Progressive will give you the tools you need to become a well diverse claims handler. Within just a month or so of training, you will have the abilities to handle all sorts of claims including property damage, bodily injury, negotiating with body shops and writing full auto / property damage estimates. Many companies look up to the training Progressive provides for it's employees.

Cons

-The pay is pretty low. It may be O.K. for a college grad but not if you are a sole supporter for a family. Also, expect your pay to pretty much be the same for the first couple of years with only a 4% raise per year IF you deserve it. - It will definitely take time to move up in the company. As a generalist associate, you start of as a team member of 4 or 5. To get to the next level as a team leader, you are not only going to have to compete against those team members for the position, but with other team members from other teams within your branch. Plan on 5+ years of doing the best work you can do in order to be looked at for the next level up - Team leader.... you may even have to move around the country in order to move on up. - Progressive is a penny pinching company. You will constantly find yourself as a middle man between the claimant / insured and the company. If one side of the claim is happy (either claimant or Progressive), the other side is not. - Extremely fast paced. You have to be organized and have EXCELLENT time management skills. Otherwise, your work will pile up on you and you enter a downward spiral begging your co-workers to help you out. 50+ hours a week at a busy branch.

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5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- culture is great - pay is excellent

Cons

- onboarding varies per team - lack of communication between project teams

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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