Lots of unpaid overtime! - Claims Adjuster Progressive Insurance Employee Review

3.0
Dec 14, 2021
Recommend
CEO approval
Business Outlook

Pros

The people and culture is awesome! The company pays out a good bonus annually. Remote work from home. The

Cons

The downside is the amount of overtime you need to work to keep up in your first year. The training isn’t long enough and the expectations are unrealistic. They expect you to work until the job is done but it’s never done! We have to make contact w/ all parties w/in the first 24 hours or we get dinged for it. Impossible when people don’t give you the right phone number or they don’t get the other drivers info at the scene. You get new claims everyday and they just pile up. There is no way to get everything done in 9 hours! I never take a lunch because I will have to work later. It is a hard job with no recognition. I work 70 hours a week and still don’t get it all done! No overtime pay!

Explore other reviews about Progressive Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, great leadership and tons of room for growth. Great work life balance. Would never even consider leaving here.

Cons

Like any company, there are some negative people...and their attitudes spread quickly. Stay away from those people, and you will do fine.

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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