Alright - not horrible but nothing special - Anonymous employee Progressive Insurance Employee Review

3.0
Feb 7, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can get overtime if you would like, and holistic approach with attendance and metrics

Cons

Being tied to a phone all day, a lot of the customers are the "catch all" where other insurance companies wouldn't accept them because of their driving record but progressive takes in just about any one. A lot of rude customers and understaffed at times.

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is alright for starting out, especially compared to some places. Benefits are decent. Management is generally supportive. If you don't mind sales and taking calls literally your entire working shift, then this could be a great fit.

Cons

If you don't want to be on the phones back-to-back all day your options are extremely limited, and getting smaller as time goes on and A.I. allows them to close departments like mine and others.

See reviews by: Helpful|Rating|Date|All