you get into it what you put out of it - Inbound Sales Representative Progressive Insurance Employee Review

3.0
Mar 3, 2015
Recommend
CEO approval
Business Outlook

Pros

on site cafeteria and convenient store. flexibility to request days off if done in advance. gainshare bonus and benefits are pretty good. decent training modules; you will learn a lot if this is your first time dealing with insurance.

Cons

call volume can be high with obnoxious callers with lots of attitude. there is a sense of "you're expected to know this..." once you've been in the role for 6 months. redundancy with training and an effort to be very scripted. typical office politics. work/life balance is not as great as the company makes it out to be. burnout is very real.

Explore other reviews about Progressive Insurance

5.0
Apr 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Progressive offers a lot of growth opportunities

Cons

Leadership alignment and business priorities consistently changing

4.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay is alright for starting out, especially compared to some places. Benefits are decent. Management is generally supportive. If you don't mind sales and taking calls literally your entire working shift, then this could be a great fit.

Cons

If you don't want to be on the phones back-to-back all day your options are extremely limited, and getting smaller as time goes on and A.I. allows them to close departments like mine and others.

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