The opposite of Progressive -- blatant sexism and shielding a supervisor who sexually assaulted one of his employees - Claims Adjuster Progressive Insurance Employee Review

1.0
Nov 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Decent benefits and pay. Lots of opportunity for growth.

Cons

Despite being such a large organization, they very much act like it's high school. I was one of the top performers in the state when I left on good terms. After I left, I was sexually assaulted by my former supervisor and many employees witnessed it (it was at an after hours party that I was invited to by a friend who still worked there). When I tried to come back to the same position a few years later, I was rejected. I was told it was "competitive", despite the fact that they ended up hiring someone with zero experience over me. Why? Because the person who interviewed me witnessed the assault and is blaming the victim. The man who assaulted me continues to get promotions and do well at Progressive while I am told that I'm not good enough for a trainee position. Shame on you, Progressive.

Explore other reviews about Progressive Insurance

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

- culture is great - pay is excellent

Cons

- onboarding varies per team - lack of communication between project teams

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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