Pros
Pros are that it starts off slow and training is very easy. But that is a false picture of the job.
Cons
I don't know where to start. The fact that training presented a false picture of the job and covers about half of what you need to know. The training wasn't specific to my state either. After training they start you off slow. However, be prepared for no support. My manager told me she never onboarded a new hire and wasn't sure what to do. So she did the bare minimum. She was barely available for help. She would only forward procedures. It is hard to learn with no help with a remote job. The customers are awful. Everybody lies to you on top of not understanding their own policy. You aren't provided with enough knowledge to adequately educate the customer anyway. It is a terrible job. There are not enough words to express my dissapointment with Progressive. I was very excited when I was hired but I quickly found out the job is incredibly overwhelming. The training was a joke. My manager was not supportive and argumentative.