Terribly HEAVY WORKLOAD - Claims Adjuster Progressive Insurance Employee Review

1.0
Aug 30, 2023
Recommend
CEO approval
Business Outlook

Pros

None. They reel you in with lies about how it’s a great company and I promise every single highly rated review is fake.

Cons

Worst company ever. Completely unrealistic workload. Systems crash a lot. They overwork every single Claims Adjuster. Expect to work 50-60 hours a week or more and have absolutely no life. No overtime pay and you’ll still have an abundance of work to do and absolutely no appreciation. It’s what’s expected. The work just continues to pile on. Supervisors are condescending, rude and enjoy micromanaging. They rarely speak to customers and make every attempt NOT to speak to customers. Supervisors snicker behind people’s back (in an obvious way) and are immature and lack communication skills. Supervisors, in this location in particular, like to make fun of new hires, BECAUSE THE NEW HIRES ARE OBLIVIOUS to their dark, depressing and mentally exhausting FUTURE of CLAIMS OVERLOAD. The Supervisors in this office are not qualified to do their job. They are only in the role because they’ve been there for years and no one else will hire them. They have no skills or qualifications to get another job. Sucks to be you fire crotch- you will get everything you DESERVE. No opportunities for advancement as the leaders are paid well to do nothing other than be “talking heads” about how great it is to work there. Yeah, I can tell it’s so great - by the icky pizza you offer as incentive to come into the office lol. The leaders are overpaid and won’t leave because they don’t do much work!! So again, not much room for advancement. The work they do consists of micro managing and belittling all their employees and attending pointless Teams meetings. They pretend to care but actions speak louder than words. If they cared they’d HELP OUT WITH THE WORK OVERLOAD- THE ACTUAL CLAIMS. You think they’d take a claim or two off your plate right? NO. The supervisors in this office are lazy, ignorant and very fake. Constantly lying and contradicting themselves. Save yourself the headache and look elsewhere. In fact RUN as fast as you can away from this company.

Explore other reviews about Progressive Insurance

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Company has a good culture. Coworkers were great, actually felt like family. Year end bonuses.

Cons

Work/life balance was difficult as some jobs were very stressful. Sometimes felt like you had to play the politics to get to where you want to.

5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home and flexible scheduling, can slide schedule up to two hours to accommodate appointments, etc.

Cons

Unrealistic claim volume, it ramps up slowly when you're in training and then you start getting so many claims you don't know what to do with them. Customer service is constantly preached, but it's not possible to return voicemails, texts and emails timely while managing 20 claims a day. They keep increasing volume, and you have to spend a minimum of 5 hours a week taking live calls, during which you cannot make any calls out on your own claims, and are required to work each claim you take a call on to it's fullest point, even when they are brand new and unassigned, taking you away from taking action on your own claims that could prevent calls. They are incorporating AI and digital tools that were intended to simplify the process and reduce phone time, but customers are upset and refuse to participate, which means claims are delayed awaiting digital statements, and then need more phone calls anyway. The expectations are outrageous.

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