Great company - Customer Service Representative Progressive Insurance Employee Review

5.0
Mar 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Work from home, health benefits, cash incentives for meeting monthly metrics

Cons

Being nice to the occasional rude customer and to customers that think it’s ok to eat or chew ice or eat an apple while asking for your help with something they could easily do online themselves.

Explore other reviews about Progressive Insurance

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong Leadership Consistent Strategy People Oriented Culture

Cons

Larger more mature company - less agile and harder to drive change - still happens but takes longer and a lot more coordination

4.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great supervisor, and great coworkers. Training was good and I left training fully able to do my job with confidence. Sometimes we have fun meetings to attend. Can work in office when we want which is nice on days I want to get out of the house since I work remotely.

Cons

Low pay for work load and responsibilities. Extra responsibilities don’t equal extra pay. Very micromanaged and timed per task which can be stressful if a task takes longer than it should due to circumstances outside of your control. Low raises even with high performance rating.

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