Look Elsewhere ~ Toxic and Terrible - Senior Claims Adjuster Progressive Insurance Employee Review

incredibly bad leadership; is very definition of toxic corporate culture. To give some company history, Progressive Home Insurance used to be an independently owned company named American Strategic Insurance. Progressive bought them so they could enter the Property side of the business as they used to be Auto only. American Strategic Insurance was a pretty good company - not perfect and definitely had challenges - but they treated their employees really well, offered great benefits, and competitive salaries, and overall had positive leadership and good people. Over the few years after Progressive phased out the original leaders, the company took a really bad turn. Benefits were cut significantly, raises during the economic downturns have been non-existent even for cost of living. And the only people to receive promotions did so with complete lack of skill / knowledge and began receiving promotions based entirely on their prior friendships and mentorships. I was told multiple times that the candidates who are promoted are 95% determined before they begin accepting applicants. The company approach to the work was, finish your work and do it well and you will be rewarded, to post-Progressive approach. I can honestly state that working with Progressive has been the worst decision of my past decade. All of the most talented people have left in the past 5 years with more always looking for something else all the time. They routinely bring in green employees and replace adequate quality training with robotic templates to cut / paste into their files to fluff them up. The insureds often bear the price. Employees that quit are sometimes not replaced and the work gets "bulk reassigned" so that everyone is over capacity most of the time. The main methodology of leadership is to institute new policies - often to the employees' detriment - solely for the sake of validating their existence in that role and give an appearance of innovating. And never with positive impacts on performance of quality of work. Corporate toxic.