Great place to build a long-term career with supportive leadership - Death Claims Representative Prudential Employee Review

4.0
Oct 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Prudential is a company that truly invests in its people. The leadership team is approachable and supportive, and there’s a strong emphasis on professional growth through training, mentorship, and career development opportunities. I appreciated the culture of collaboration, where colleagues were always willing to share knowledge and help one another. The benefits package is comprehensive, including health, retirement, and wellness programs that really make you feel valued as an employee. Work-life balance was respected, and flexibility was encouraged depending on the team and role.

Cons

Like any large organization, decision-making can sometimes feel slow due to multiple layers of approval. Career progression may require patience, but the opportunities are there if you stay proactive.

Explore other reviews about Prudential

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance okay and the comp is not bad

Cons

Little small org changes here and there all the time.

1.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Cons

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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