Worst job I've ever had - Medicare Sales Agent Prudential Employee Review

1.0
Oct 30, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote job. Good amount of PTO that you can never take. Almost impossible to get fired from.

Cons

This is the most unethical company I've ever worked for. I felt like I was working in a scam call center. They advertise free grocery cards and social security stimulus checks to get seniors to call in and when they say that's what they are looking for, we were supposed to tell them "sure, I can help you with that ", when there really is no such thing. When I would try to tell my manager that i didn't sell someone a plan because they were already in a five star plan, I was told that it wasn't up to me to decide what's best for them and to just give them a plan. Um, what? Isn't an insurance agent the expert and should know what's best for the customer? I hardly sold anything because I would tell the customers the truth. This, of course, put me in the lowest tier so my commission percentage was 0%. Basically anything I sold for that month would be for free. I quit without even having another job lined up, I hated this place that much.

Explore other reviews about Prudential

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance okay and the comp is not bad

Cons

Little small org changes here and there all the time.

1.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Cons

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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