Bait & Switch - Remote Medicare Sales Representative Prudential Employee Review

2.0
Dec 13, 2023
Recommend
CEO approval
Business Outlook

Pros

I had high hopes for this company. Easy interviewing.

Cons

They did mass hiring to vamp up for AEP. They lied about how busy you would be. How much money you would make from October 15th to December 7th. We sold existing clients before the AEP and were not even told before we couldn't that we were not allowed to "sell or upgrade" our same clients. We sometimes spent an hour or longer getting to know our beneficiaries and telling them we will be their agent for life. Not true, we were told to just NOT call our clients back and avoid our voicemails if we needed to. Later I found out, that Assurance IQ doesn't make money off of renewals or very little. This is why! 300 of us got an email and got fired with no warning. We were required to work OT and on weekends with blackout from Oct. to Dec. waiting on calls sometimes. This company will not make it in the long run with all the lies. Don't get me started about the micro-managing. A physical team watching your every move. should you be 1 minute late from break or lunch you will get warned, People are human and will be late or have to use bathroom break more than allowed at times.

Explore other reviews about Prudential

5.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, nice working environment

Cons

Opportunity to advance to the next level

1.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Cons

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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