Tough Times at Pru - Associate - level 8 Prudential Employee Review

2.0
Jan 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Pre-COVID and during the pandemic, the company showed tremendous flexibility and concern for employees’ welfare. This was rewarded with good earnings and no productivity loss - so we were told.

Cons

Entire business is going through layoffs and extreme cost-cutting. It’s not clear what drives this, as earnings aren’t terrible. McKinsey and other consultancies have been involved. Intention to downsize and restructure was announced last year and is set to drag out through Q4 ‘24, placing most levels into a state of prolonged anxiety. Intentions have been a tightly held secret as they relate to most people’s jobs. Policies have changed to the detriment of morale - forced RTO without intentional meetings to collaborate or departmental seating. Monthly as opposed to bi-weekly payroll switch with little prep. Overall opacity from leadership and complete lack of flexibility from business. And HR has always been a weak spot at Pru - with out-dated policies and comes off to employees like a gatekeeper/enforcer as opposed to a resource or partner. The distinct message that no one has value or much hope for career here is being clearly communicated. Maybe they hope for attrition to save costs.

Explore other reviews about Prudential

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance okay and the comp is not bad

Cons

Little small org changes here and there all the time.

1.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

They take you to lunch on your first day. Hybrid 2 days in the office, but I'm sure that will increase. The benefits & pay.

Cons

No training at all. You learn by failed case work and what other coworkers tell you. They expect you to do case work you have never processed before. If you fail too many cases, they put it against you and say your quality is bad. Train normally and the quality wouldn't be bad. If you continue to do "bad", they will just put you on phone calls every day to help rude and mean old people. Upwards of 40+ calls daily. They also don't put everyone on phones even though they say being on phones is an essential part of the job. They pick and choose their favorites to do casework and put everyone else on phones daily. Managers are useless and just sit in meetings all day and don't offer help, training, or guidance. Managers also provide snobby remarks when asking for clarification or help and answer back as if you are the dumbest person in the room and act as if you should already know the answer.

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