Work with Customers (non Sales) - Anonymous employee Qualtrics Employee Review

1.0
Jul 14, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Exciting to work at a place where trajectory is up. Revenue continues to increase at surprising rate. Growth oriented. Open atmosphere. Charismatic CEO.

Cons

Others have mentioned it, I agree: if you're not in Sales, you are 2nd tier employees at Qualtrics. That's tough enough by itself, but realize that Qualtrics is not an employee friendly company. Company would counter that with its benefits package (which is decent), but culture is so much more important. Day to day life is dictated by culture, and Qualtrics culture is not employee friendly. Company is divisive, judgmental and employees are first to blame if something goes wrong. It's hard to be happy and work hard when you feel like you have to constantly watch over your shoulder. Never worked in an environment so implicitly threatening to employees before coming here. One of Qualtrics claims is that employees bet on Qualtrics and Qualtrics bets on them. Never seen something so patently one sided. Qualtrics culture is that you bet on Qualtrics, give your life to Qualtrics, or you're out the door. Would be nice if Qualtrics actually backed up its claim and focused more on employees. This is not a 9-5 job. Technically, it's an 8-5 job, but if you're only here from 8-5 then you are under performing and won't be here long. Promotions are so rare and company constantly hires management from the outside. Again, see point about not being employee friendly. Don't think that you're special and will come in and outperform everyone. These are smart, hard working people and most get passed over for external hires. Because of the above, I know many feel like they are now in a dead end and need to look at other companies to move forward in their career. Wages only increase with promotion. See above on how difficult that is. Lose to inflation, quality of life suffers. Company claims to be transparent, but grievances or complaints will be met with hostility and possibly worse. IPO never seems to happen. It's dangled in front of us as motivation, but seems like it will never come. Managers are extreme micro-managers. Does not feel like the freedom or autonomy we were promised.

Explore other reviews about Qualtrics

5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong promotional track, coaching, development

Cons

Compensation discrepancies for leaders and individual contributors

3.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic people work there and it's a good place to start your career. The workplace perks are decent, there are snacks and lunches provided at the office. There are also good accommodations for mental health, religious observances, and nursing mothers.

Cons

The company pivoted to "business need" as a reason for promo. Promotions are now seemingly few and far between despite higher level individuals leaving. Recent restructuring has left those still working at the company with less time to do actual client work and more time being spent documenting the work done. ELT doesn't seem to actually listen and instead performs listening theatre.

See reviews by: Helpful|Rating|Date|All