Qualtrics Reviews

Pros

Good culture, awesome people, transparent leadership

Cons

Has its own set of growing pain as it's transitioning from a start-up/scrappy process to scalable/efficient process.

Pros

Lunch, snacks, frequent activities, games, drinks, it's like I'm at like a summer camp some days.

Cons

Getting hired full time (transitioning from part-time) was rough in the climate of 2023. There were layoffs, budget cuts, a hiring freeze, RTO to 4 days a week, and more ugly things. Many people left. I'm just one of those that decided to stay and reap the benefits of others leaving.

Pros

Recruiting + Values do a great job bringing in smart, passionate, customer-minded team players. Great pay, benefits, and incentives. Product strategy has strong potential, but not fully realized OKR culture can feel tedious, but also opens up opportunities to impact organization and build network beyond direct role

Cons

Overly complex or non-existent internal processes, org silos, disconnected leaders, opaque "figure it out" promotion process, and absent career development make frontline work extremely challenging and oftentimes demoralizing; new reorg may boost margins, but likely won't address gaps. Most managers are hired, not promoted.

Pros

Qualtrics was my dream job, and for the first couple years it was nothing but good. Solid career growth, great trajectory as a company, and engaged leadership. Have gotten a ton of good experience and some of the middle management is still quite decent. Great benefits, decent pay for Utah area, lots of fantastic food.

Cons

- Zig and Ryan are grossly overpaid (look up highest paid CEOs in 2021) and no one connects to Zig or frankly any of the senior leadership. Company-wide meetings make me want to vomit. - Lots of the company culture has become robotic and overly political - In 3 years we have been bought privately by SAP, spun out public, and bought privately again by Silverlake. - In 3 years we have gone from in-office, to fully remote, to hybrid, to 4 days in office. Lots of whiplash, no reason for it besides remote for covid. - It's just sadly not the special place it once was. Going public really took the fun out of it for those of us who aren't billionaires.

Pros

Most everyone is friendly, and helpful. Can make solid money if you're successful, and the economy is doing well. Decent time off, and expanding holidays/benefits.

Cons

It kind of seems like leadership is unsure of their decisions a lot of the time, and are guessing along the way, though they pretend to know all the answers. A lot of departments are hard to work with, and put a lot of their responsibilities on anyone that they can. No clear structure or strategy on growth. Selling to Private Equity soon, so things will probably shift quite drastically.

Pros

Great people, challenging work, fun customer interactions.

Cons

Constant whiplash between strategies, objectives, plans, etc. Big push for RTO, then nothing. PE purchase being spun as best thing since sliced bread but was a failure for our competitor. Need to be part of the 'in crowd' to even have a chance at promotion / new role.

Pros

Colleagues within the CS org tend to be anything but cutthroat, conniving, etc., and tend to be kind and good to work with. Pre-return-to-office perks were great, previously a lot of fun seeing the growth and IPO.

Cons

Qualtrics is struggling to adapting to life as a publicly-traded company, which often penalizes the customer’s experience and leaves hands tied for client-facing employees. Too often the company is being penny wise and pound foolish. There is a clear disparity that can even often devolve into animosity between Sales and Customer Success, which often comes down to a lack of cohesion between Sales and CS leadership. Moreover, AEs can be some of the most entitled people, period. It can be very frustrating at times as a CS-Rep with the limited sense of empowerment one has. More needs to be done to quantifiably understand what’s most important to existing clients, rather than just trying to get more and more volume to appease shareholders and investors at the next earnings call. Promotion cycle is advertised as “straightforward” when in reality there’s incredibly limited visibility, which comes across as arbitrary and random in nature. Too much red tape to incentivize people to stay put when they’re already being paid sub-market salaries.

Pros

* There are a lot of talented, good people there. *Work-life balance.

Cons

C level exec team are cold. I met the CEO once during a team happy hour awhile ago. We ended up leaving around the same time and I introduced myself as we were both waiting for ubers. He just kept looking at his phone, barely looked up and couldn’t be bothered to entertain a conversation, not even a quick one. CPO is well meaning but needs to step up and do better. A colleague of mine asked for help and advice re: a fundraiser to support a community during a disaster and she told this person to limit posting about it in one slack channel. Cold. Newly promoted managers are not set up for success. Support is very much lacking. CS teams are drowning. Internal processes is a disaster. For a company laser focused on bettering the experiences of people, there’s a lot of performative promises.

Pros

The people that I work with are second to none. In fact, in a way, they can somewhat hold you back because they're so much of a safety net haha but we all get along with each other and are able to problem solve and figure out client problems quickly.

Cons

-Working in the office is stupid at this point and senior leadership made this change without telling us why -Changing fields is super challenging; if you're where you want to grow it's great but switching isn't

Pros

Benefits, diversity, people, internal mobility, office environment

Cons

WLB, growth, leadership, projects, profit