Qualtrics Reviews

Pros

I started at Qualtrics at the tail end of 2019, right around the holidays. Really great time to start as a sales rep, you get to take advantage of a fresh quota, ramp quota, holidays, good time for training, come into the new year with learning and conferences, its all excitement. But all that happened- it was actually crazy busy, books of business changed, teams adjusted a bit, then .... covid hit. We all know it's tough but all I have to say about this company amidst both the normalcy and craziness - is that the agility, understanding, momentum and energy of this company are second to none. I have never been at a place where sales reps are TOLD to sell free solutions. Obviously not a long term thing guys and we still had to sell actual dollas. But hear me out. We put out GENUINE solutions to help with COVID. Genuine. You know that thing every software sales rep tells themselves, their friends, and fam, so they can sleep at night? "I love what I do because I believe in what I sell. We actually solve problems, we actually make a difference" I am telling you as one of those people who says that BS -- 80% of the time it's just not the case. IT IS 100% TRUE HERE. Sometimes I don't believe how true it is. Like there aren't other motives. Being an employee at this company and seeing the response during a pandemic, both feeling my own needs met and that of my customers, gave me the utmost confidence in our future and the commitment I have to being here. Ryan Smith, the CEO, is also a no-nonsense guy. You see this guy roll around the office (pre covid of course) on a skateboard in hightops and a backwards cap and you're like ....what? Thats the guy that sold Q to SAP for 8...Billion?? What? And he talks and you're still kind of like, so.... a bunch of Germans were into it? But then you hear the founders statement. Then you hear his passion with customers and him addressing a real problem with emotion. This guy is genuine and he bleeds qualtrics and CARES for his business and his people. I have NEVER in my life trusted a senior executive more.

Cons

You guys really need to get a legit CPQ. This thing is awful. Run some XM for IT on your sales prod tools bc this is no good. Should probably consider cost of living adjustments. Reps who are in NY / Chicago / CA vs. Utah... not the same and shouldn't be paid as such Need more women and people of color in leadership, and senior leadership but we will get there. And probably the biggest gripe -- you guys HAVE to lock down license utilization between CX/EX. It is rampant and you are locking yourselves out of deals and actually losing customers by allowing them to use non-standard licenses to run these programs with no guardrails. It is wrong, and non-compliant. Also -- healthcare kind of sucks if you actually have expensive needs. And no real way to help decide. But I've worked at worse companies, and I'd take these cons anyday for great leaders, growth opps, customers, and products. But still fix them please:)

Pros

- Pretty generous PTO - Free snacks and lunch 3x a week - Office Gym + Pelotons - Can make good money if you are buddy-buddy with your sales counterparts - CS-adjacent teams may one day help the CS department be more efficient - Great job if you like being a task rabbit and not thinking critically

Cons

- No career path out of CS - No link between compensation / new opportunities and performance - No direct link between CS behaviors and your performance metrics (better to be friends with your sales teams) - Not a place where you can make mistakes or voice opinion, even though one of our key values is "transparency". If you have a valid concern, keep it to yourself, because it can and will be used against you at any point in time in the future. Individuals are literally being told to keep their mouths shut and to stop asking questions. - Sold the role as "consultant-like" work, but most of your day is spent chasing down answers to emails, filling out redundant reports to management, and escalating customer problems to one team or another