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Best Places to Work 2023

Qualtrics

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Qualtrics

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Qualtrics Reviews

Updated Jun 4, 2023

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Found 1,623 of over 2K reviews
3.8
67% Recommend to a Friend
Best Places to Work 2023
Qualtrics CEO Zig Serafin
65% Approve of CEO

Found 1,598 of over 2K reviews

3.8
67%
Recommend to a Friend
65%
Approve of CEO
Qualtrics CEO Zig Serafin
Zig Serafin
483 Ratings

What people are saying about Qualtrics

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Top Review Highlights by Sentiment

Pros
  • "Really full of great people(in 183 reviews)
  • "Great culture and very friendly(in 181 reviews)
  • "Great benefits like free food a few times a week(in 144 reviews)
  • "Very easy going and a good work life balance(in 48 reviews)
  • "Free food / ability to bring your dog to work if that's your thing.(in 46 reviews)
Cons
  • "competitive and senior leadership is unaware of pricing challenges in a recessive market(in 62 reviews)
  • "Pay is low and makes It hard to enjoy job(in 51 reviews)
  • "Learning is dependent on either switching roles periodically or being lucky and having one of the rare managers who is good at coaching/mentoring.(in 44 reviews)
  • "Micro management(in 42 reviews)
  • "The last con that I have is that the salary is low.(in 33 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Qualtrics and is not affected by filters.

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  1. 5.0
    Current Employee
    Featured Review

    Well established company with great people

    Nov 15, 2022 - Staff Product Manager in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good culture, awesome people, transparent leadership

    Cons

    Has its own set of growing pain as it's transitioning from a start-up/scrappy process to scalable/efficient process.

    1 person found this review helpful
  2. 5.0
    Current Employee, more than 1 year

    Great environment

    May 9, 2023 - Infosec Engineer in Provo, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Lunch, snacks, frequent activities, games, drinks, it's like I'm at like a summer camp some days.

    Cons

    Getting hired full time (transitioning from part-time) was rough in the climate of 2023. There were layoffs, budget cuts, a hiring freeze, RTO to 4 days a week, and more ugly things. Many people left. I'm just one of those that decided to stay and reap the benefits of others leaving.

    Continue reading
    1 person found this review helpful
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  4. 3.0
    Current Employee, more than 3 years

    Great people/benefits; bad processes and poor career development

    May 31, 2023 - Customer Success 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Recruiting + Values do a great job bringing in smart, passionate, customer-minded team players. Great pay, benefits, and incentives. Product strategy has strong potential, but not fully realized OKR culture can feel tedious, but also opens up opportunities to impact organization and build network beyond direct role

    Cons

    Overly complex or non-existent internal processes, org silos, disconnected leaders, opaque "figure it out" promotion process, and absent career development make frontline work extremely challenging and oftentimes demoralizing; new reorg may boost margins, but likely won't address gaps. Most managers are hired, not promoted.

    Continue reading
    Be the first to find this review helpful
  5. 3.0
    Current Employee, more than 3 years

    Declining Rapidly

    Mar 28, 2023 - Data Scientist in Provo, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Qualtrics was my dream job, and for the first couple years it was nothing but good. Solid career growth, great trajectory as a company, and engaged leadership. Have gotten a ton of good experience and some of the middle management is still quite decent. Great benefits, decent pay for Utah area, lots of fantastic food.

    Cons

    - Zig and Ryan are grossly overpaid (look up highest paid CEOs in 2021) and no one connects to Zig or frankly any of the senior leadership. Company-wide meetings make me want to vomit. - Lots of the company culture has become robotic and overly political - In 3 years we have been bought privately by SAP, spun out public, and bought privately again by Silverlake. - In 3 years we have gone from in-office, to fully remote, to hybrid, to 4 days in office. Lots of whiplash, no reason for it besides remote for covid. - It's just sadly not the special place it once was. Going public really took the fun out of it for those of us who aren't billionaires.

    Continue reading
    17 people found this review helpful
  6. 4.0
    Current Employee, more than 1 year

    Pros and Cons

    May 18, 2023 - Account Executive in Provo, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Most everyone is friendly, and helpful. Can make solid money if you're successful, and the economy is doing well. Decent time off, and expanding holidays/benefits.

    Cons

    It kind of seems like leadership is unsure of their decisions a lot of the time, and are guessing along the way, though they pretend to know all the answers. A lot of departments are hard to work with, and put a lot of their responsibilities on anyone that they can. No clear structure or strategy on growth. Selling to Private Equity soon, so things will probably shift quite drastically.

    Continue reading
    1 person found this review helpful
  7. 2.0
    Former Employee, more than 3 years

    Company with ADHD

    Jun 4, 2023 - Project Manager in Provo, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people, challenging work, fun customer interactions.

    Cons

    Constant whiplash between strategies, objectives, plans, etc. Big push for RTO, then nothing. PE purchase being spun as best thing since sliced bread but was a failure for our competitor. Need to be part of the 'in crowd' to even have a chance at promotion / new role.

    Be the first to find this review helpful
  8. 3.0
    Former Employee, more than 1 year

    A meaningful chapter in my career, but one I do not regret leaving.

    May 26, 2023 - Customer Success Manager in Provo, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Colleagues within the CS org tend to be anything but cutthroat, conniving, etc., and tend to be kind and good to work with. Pre-return-to-office perks were great, previously a lot of fun seeing the growth and IPO.

    Cons

    Qualtrics is struggling to adapting to life as a publicly-traded company, which often penalizes the customer’s experience and leaves hands tied for client-facing employees. Too often the company is being penny wise and pound foolish. There is a clear disparity that can even often devolve into animosity between Sales and Customer Success, which often comes down to a lack of cohesion between Sales and CS leadership. Moreover, AEs can be some of the most entitled people, period. It can be very frustrating at times as a CS-Rep with the limited sense of empowerment one has. More needs to be done to quantifiably understand what’s most important to existing clients, rather than just trying to get more and more volume to appease shareholders and investors at the next earnings call. Promotion cycle is advertised as “straightforward” when in reality there’s incredibly limited visibility, which comes across as arbitrary and random in nature. Too much red tape to incentivize people to stay put when they’re already being paid sub-market salaries.

    Continue reading
    2 people found this review helpful
  9. 2.0
    Current Employee, more than 3 years

    Do better

    Feb 1, 2023 - Senior Account Executive in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    * There are a lot of talented, good people there. *Work-life balance.

    Cons

    C level exec team are cold. I met the CEO once during a team happy hour awhile ago. We ended up leaving around the same time and I introduced myself as we were both waiting for ubers. He just kept looking at his phone, barely looked up and couldn’t be bothered to entertain a conversation, not even a quick one. CPO is well meaning but needs to step up and do better. A colleague of mine asked for help and advice re: a fundraiser to support a community during a disaster and she told this person to limit posting about it in one slack channel. Cold. Newly promoted managers are not set up for success. Support is very much lacking. CS teams are drowning. Internal processes is a disaster. For a company laser focused on bettering the experiences of people, there’s a lot of performative promises.

    Continue reading
    16 people found this review helpful
  10. 3.0
    Current Employee, more than 5 years

    People rock, Advancement is Hard

    May 20, 2023 - Technology Consultant in Provo, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people that I work with are second to none. In fact, in a way, they can somewhat hold you back because they're so much of a safety net haha but we all get along with each other and are able to problem solve and figure out client problems quickly.

    Cons

    -Working in the office is stupid at this point and senior leadership made this change without telling us why -Changing fields is super challenging; if you're where you want to grow it's great but switching isn't

    Be the first to find this review helpful
  11. 3.0
    Current Employee

    Ok

    Jun 4, 2023 - Software Engineer in Seattle, WA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits, diversity, people, internal mobility, office environment

    Cons

    WLB, growth, leadership, projects, profit

    Be the first to find this review helpful
Viewing 1 - 10 of 1,598 Reviews
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Qualtrics Reviews FAQs

Qualtrics has an overall rating of 3.8 out of 5, based on over 1,694 reviews left anonymously by employees. 67% of employees would recommend working at Qualtrics to a friend and 56% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Qualtrics employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Qualtrics. This rating has decreased by -5% over the last 12 months.

67% of Qualtrics employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Qualtrics 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Qualtrics to be career development, benefits, culture and the cons to be senior leadership, management, compensation.

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Qualtrics

1 days ago

Diversity and Inclusion
It’s Pride Month! It’s time to pass you the mic, and we’re looking forward to celebrating with you. Every year you bring us celebration and education, growing the culture of inclusion within the Qualtrics team. This year you’ve established the direction of our movement: Pride has no Borders. And we’re with you.
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To the LGBTQIA+ Community of Qualtrics | Qualtrics Life
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Qualtrics Photos

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Qualtrics photo of: Our CEO, Zig Serafin, with the APJ team.
Qualtrics photo of: Our CS Team snaps a picture in the Provo office
Qualtrics photo of: The WLD is one of our employee communities focused on Women's Leadership Development here at Qualtrics. Here's some of the group at this summer's party!
Qualtrics photo of: In the garden courtyard in Provo
Qualtrics photo of: Engineering team in Seattle
Qualtrics photo of: Engineering happy hour in Seattle
Qualtrics photo of: Dallas Office
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