Qualtrics Reviews | Glassdoor

Qualtrics Reviews

Updated April 16, 2018
422 reviews

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3.6
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Qualtrics CEO Ryan Smith
Ryan Smith
292 Ratings

422 Employee Reviews

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Pros
  • Company is growing like crazy and it's definitely an exciting place to be (in 27 reviews)

  • great office perks like free food (in 63 reviews)

Cons
  • Growing pains; team has been refactored 3x in 2 years (in 25 reviews)

  • You have to manage your own work life balance (in 9 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (9)

    "Making an impact!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Current Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Qualtrics full-time (More than a year)

    Pros

    - Work with some of the most intelligent, innovative and motivated people across all post-sales functions with a team spirit that I haven't experienced much before (can't speak for sales teams because of too little insight). The long hiring process pays off!

    - Inspirational leaders that really do care about their staff (again, can't speak for sales management). Leadership focus very much on their team's development and personal trajectory whilst also staying laser focused on the company vision.

    - All the usual tech company benefits such as free food all day round, lots of free/subsidised social activities (such as sports classes, weekends away, summer & christmas party etc.), open workspace, amazing city center location, private health insurance, stock options and more.

    - High amount of responsibility and impact on department, company and own development.

    - Connected to the above, high employee trajectory and quick career progression (if the job is for you and you're willing to give 200%).

    - Transparency and visibility right to the C-Level. Frequent communications, town-halls and Q&As allow for everyone across any function to be super close to senior leadership and very well informed.

    Cons

    - Typical hyper-growth pains that any person who's striving for a strart-up environment would embrace, but for some it would be too uncomfortable. Examples are: Being understaffed or stretched for work-load, missing processes or malfunctioning processes that need developing or fixing, rapid and constant change, touch business or client challenges that need owning and resolving etc.

    - For some functions still very dependent on the US head office which slows down progress or can account for additional challenges in cultural alignment with the European markets.

    - Inflexible working conditions. No home office & no official flex time on start and end of working day.

    Advice to Management

    - Make sure you hire and develop more of the great mid-level leadership that is seen in post-sales departments.

    - Continue to adapt to European work benefits and EMEA markets. We've come a very long way from two years ago, in my eyes this development must continue as one of the most important elements to making work at Qualtrics attractive and increasing the ease at which we work with local EMEA markets.

    - Make sure you don't burn out your staff, especially those in junior roles who may not know their limits as well as more experienced employees. Promote the value of mental & social health more at work, just as you currently do with the fun sports and extra curricular activities.

    Qualtrics Response

    Sep 5, 2017 – EMEA Chairman

    Thanks for your feedback - it’s great to hear you’ve seen the development and growth over the last two years. I’m really proud of the people and the culture that we’ve got here and we’re always... More


  2. Helpful (3)

    "Greatest place to work in the world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Services in Provo, UT
    Current Employee - Research Services in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Qualtrics full-time (More than a year)

    Pros

    I love literally everything about this place. Free lunch practically every day, snacks everywhere, soft serve ice cream, and cookies on Fridays. Scooters, comfy couches, massage chairs, walking desks, and acres of beautiful gardens with strong WiFi to get work done in the shade of a tree. The benefits are unreal - 100% of health insurance premiums paid, 3% 401k contributions (even if you contribute $0), $2,500 a year into your HSA, 2 weeks of paternity leave, and $1,500 towards a vacation experience (on top of PTO).

    Most importantly, it’s an easy product to get behind, I’m making an impact on the world, there aren’t useless meetings, no micromanaging, I’m surrounded by smart, positive, hard-working people, and I have FUN. I look forward to going to work every day.

    Cons

    The only downside is that as the company grows its slowly losing the fun, fast-paced, tech start-up feel. It’s starting to feel more like a large, bureaucratic, corporation. Nothing specific and nothing that can be avoided. It has to happen as the company grows. Just kind of a bummer.

    Advice to Management

    Keep being awesome! It’s clear that you genuinely care about the employees and it makes an enormous difference. Thank you!

  3. Helpful (1)

    "Not Great if you work in operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Qualtrics full-time (More than 3 years)

    Pros

    Great benefits, good salary, dog friendly workplace

    Cons

    Poor management, company prioritizes profit over people, the company is run by the sales team and takes advantage of the operations team, management is drinking the kool-aide

    Advice to Management

    Make sales people responsible for their actions, don't reward terrible sales that make a profit but completely destroy and demoralize your operations team, listen to your employees, don't burn out your operations teams


  4. "Research Services Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Provo, UT
    Former Employee - Project Manager in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Qualtrics full-time (Less than a year)

    Pros

    They nailed company culture.
    Those you report to take the time to help you succeed.
    Benefits are very competitive.
    Free food and swag!

    Cons

    It would have been nice to more days off per year.


  5. Helpful (6)

    "Had great culture when it was small. Then politics and shameless business practices accompanied growth."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Springville, UT
    Current Employee - Account Executive in Springville, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great technology and company direction. Lots of cool problems to solve. Lots and lots of free cereal or granola bars.

    Cons

    Winners and losers are often picked by team leads and it doesn’t live up to the culture it promotes. Terrible training and lies about the product.

    Advice to Management

    Use your own tech. Live the values you preach. Do real due diligence.


  6. Helpful (2)

    "exciting atmosphere, always improving everything"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Provo, UT
    Current Employee - Software Engineer in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Qualtrics full-time (More than 3 years)

    Pros

    Coolest product. Always impressed by the sheer amount of features and ease of use.
    Focus on the platform and API first.
    Ownership of your product. Engineers have a huge say in what they build and how to build it. Engineers and product or service teams own their own operations and quality.
    Pragmatic leadership. Very little micromanaging, but always willing to get hands dirty and pitch in. Player coach leaders,who have been there and can guide from experience.
    Colleagues are all very intelligent, great team cultures. Learn new things every day from all levels. Fun team dynamic.
    Best idea wins. No politics, doesn't matter where the idea originated.
    Awesome benefits. Benefits are always improving. Free food, insurance time off / paternity leave. 1500$ "experience" gift.
    Getting to go to a concert like maroon 5 or journey etc for free every year.
    Great customer NPS, and relationships.
    Insightful, market-leading executive and marketing teams.
    Sales force that always seems to deliver on incredibly lofty aspirational goals every single quarter.
    Team unity is through the roof. Rowing all in the same direction.
    Operational ownership and culture of improving and learning, even after mistakes.
    Willingness to be wrong and let data talk
    Ability to pivot the entire org to make things happen.
    Leadership encourages taking the time to do it right. Acknowledges the difficulty in prioritization between making it work and making it easy to change / good architecture.
    Get to learn from some amazing executive boatd members - Jared, Kim, Brian, Julie and a lot of the board have been incredible to learn from.

    Cons

    There are a lot of negative reviews on here, and it seems like some people just aren't cut out to work hard, or have had a bad experience with a manager or in sales. Very sorry to those folks, but realize that in an incredibly high growth company, the growing pains are real, and processes are not perfect. What worked last year suddenly isn't working. You have to be willing to dig in and fix the processes. That's what "one team" is all about.
    You have to manage your own work life balance. (Apparently that's something that some people don't know how to or expect to do? Seems a bit ridiculous to me.) Just have a candid discussion with your manager and I promise they will be caring enough to listen. Don't burn yourself out. Know your limits.

    Sometimes disappointed with how disrespectful and entitled some of the employees are. E.g. ping pong paddles and tables are freely provided yet seem to be abused after a month or so.
    Don't listen to the whiners.

    Sheer richness of features provides ample opportunity for improvement, but can also be a drag on innovation and refactoring. Makes it a challenge to improve something without scope bloating. Something perhaps all software engineers must get good at. It's a good problem to have, but still a problem.
    Tradeoffs and prioritization are always difficult. Backlog is ever growing (also a good problem). Difficult decisions of what not to build or what not to spend time on.
     relationship driven sales process means the workforce is heavily weighted to sales. Most of the company updates are focused on sales, with a number of really inspirational all hands.

    Advice to Management

    Stay close to your employees. Some employees seem to be having a much different experience than others.
    It's ok to be a little more generous with stock or compensation. If you want to retain the best, you need to reward both loyalty and merit.
    Give first time leaders and managers more tools to succeed and coaching. Letting these fail likely is a reason for such variety in employee experience.


  7. Helpful (4)

    "Good Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Disapproves of CEO

    I worked at Qualtrics full-time

    Pros

    Sales Development team provided solid training.
    Free lunch 3x week
    Solid benefits (401k contribution)

    Cons

    AE1s rarely hit quota
    Mid-level management incompetent (and play favorites)
    Location (Provo) is brutal for those who relocated to Utah
    No one is looking out for your happiness or wellbeing
    Though they tout a fair bit of vacation, those days will affect your performance negatively compared to your peers
    Little/no flexibility - no work from home opportunities
    Hard to move across teams/departments

    Advice to Management

    Eat your own dog food...leverage your surveys to identify the drivers of employee churn...then fix it.
    Set up cross-departmental socials so fellow out of staters can meet each other.
    Make a conscious effort to bring in diverse mid-level managers.

  8. Helpful (4)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Qualtrics full-time

    Pros

    -Company Trajectory
    - Sales Training
    - Strategic/Enterprise Selling opportunities for junior AE's

    Cons

    - below market pay
    - culture (daily kpi, micro manage)
    - low quota attainemnt
    -


  9. Helpful (2)

    "Sale development rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Development Representative in Provo, UT
    Current Employee - Sales Development Representative in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Qualtrics full-time (Less than a year)

    Pros

    -Culture of the company is wonderful. For those of you moving to utah from out of state, there are many others like you. It's easy to make friends at work.
    - You get out what you put in. easy to make some $$$ if you're busting your butt

    Cons

    They preach transparency but at the rate of growth it is difficult to know exactly what changes are going to be made in your department.

    Advice to Management

    Keep killing it. They have a knack for hiring wonderful leaders.


  10. Helpful (6)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Provo, UT
    Former Employee - Anonymous Employee in Provo, UT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Qualtrics full-time (More than a year)

    Pros

    Great Product and awesome people to work with

    Cons

    Highly political, you’d have people with much less experience getting promoted because they report to head of finance and because they take credit for others work.

    Advice to Management

    Take serious look at employee experience. It’s sad that one of Qualtrics’ core products is employee experience yet they are never mentioned as one of the best places to work and have a low Glassdoor rating. Be honest with yourselves and address the shortcomings.


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