Qualtrics Reviews

Updated May 6, 2021

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4.1
79%
Recommend to a Friend
95%
Approve of CEO
Qualtrics CEO Zig Serafin
Zig Serafin
48 Ratings
Pros
  • "Our office is amazing (free food, dog friendly, huge lawn/garden to work in(in 80 reviews)

  • "Incredible atmosphere; great people; lots of opportunities to elarn(in 57 reviews)

  • Cons
  • "Growing pains, hard promotion route(in 39 reviews)

  • "Not great work/life balance, teams are siloed and some teams get preferential treatment from managers(in 31 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Qualtrics and is not affected by filters.

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    1. 5.0
      Current Employee, less than 1 year
      Featured Review

      Qualtrics is obsessed with creating amazing experiences

      Apr 15, 2021 - Web Marketing Specialist in Provo, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      One of the biggest pros of working at Qualtrics is that the company has clearly stated values and they stick with it. Not only do they strive to create an amazing product with a great user experience, they are also obsessed with creating unforgettable experiences for the employees and customers.

      Cons

      One of the cons of working at Qualtrics is that it can be difficult to keep pace with the rockstars that work there. The interview process is rigorous.

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    2. 5.0
      Current Employee, more than 1 year

      Good Overall

      Apr 30, 2021 - Product Specialist in Provo, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of opportunity for growth and development. Great people and culture as well.

      Cons

      Typical tech company, where things are fast pace and always changing. Lots of things just aren't fully built out and established in the best way

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    3. 5.0
      Former Employee, more than 5 years

      Amazing Company but Customer Success department is a dead end

      Apr 26, 2021 - Customer Success in Provo, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company culture is awesome. Excellent benefits and they hire really wonderful people. Company is killing it and leadership knows what they are doing. Customer success is a cool team that gives excellent insight into the workings of the company as well as quality customer facing experience. An excellent place to get your feet wet in tech.

      Cons

      In the customer success department, the incentives are poorly aligned. They have a log jam at various levels which result in many people exceeded benchmarks set but only one or two getting high marks and promotions. It is a serious problem that has led to many people leaving the company or transitioning out of this team. I worked in multiple departments and this one is the most taxing.

      1 person found this review helpful
    4. 5.0
      Current Employee, more than 1 year

      Challenging and enjoyable

      Apr 29, 2021 - Technical Account Manager in Provo, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      challenging work. growing company so there are a lot of opportunities to take on new responsibilities/ learn skills/ get promoted, etc.

      Cons

      not much diversity, but it's getting a lot better. also, as a TAM, you will definitely being doing your fair share of support / troubleshooting, but there is still plenty of opportunity to do more innovative work/ grow your client's CX and EX programs

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      1 person found this review helpful
    5. 2.0
      Former Employee, more than 1 year

      The company is good. Global Operations is not.

      Mar 25, 2021 - Product Specialist in Provo, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      in-office perks, good teammates, benefits

      Cons

      managers in global operations have no power, upper management does not listen to the employees, care more about metrics and money than their product specialists

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      4 people found this review helpful
    6. 5.0
      Current Employee, less than 1 year

      Excellent Company

      Feb 17, 2021 - Product Specialist in Provo, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - good product within a category that we created, leading to market leadership - careful hiring = outstanding colleagues - clear mission that truly matters - strong commitment to diversity, equity, and inclusion with lots of runway to improve - compensation helps me feel like an owner - incredible response to COVID. From day 1 we felt like they had a single priority, to keep us safe. The work they did to keep us employed was human-first.

      Cons

      - weird input oriented tone from the top. “Put in more hours.” “Have to be in the office to be productive.” “Find another gear.” Rather than “here are the goals, and we believe the team can be trusted to get the job done.” - we are still not clear on our long-term flexible work rules.

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      3 people found this review helpful
    7. 3.0
      Former Employee, less than 1 year

      re: Good company with strong culture/executive leaders...sales could be tough

      Apr 28, 2021 - Enterprise Account Executive in Provo, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There is really a good culture with the TACOS theme. The leadership brings a lot of good energy, ideas, and enthusiasm which bleeds throughout the organization. Sales is a good spot to start in and then migrate to other positions in the company. There really is a strong team mentality. Management does offer a lot of support to be successful. I fortunately did well and had a good book of business. There is good money to be made in the software side. The money isn't as lucrative on the services side. Overall a good software company and good company to be a part of. They try to be transparent with weekly leadership calls. It's a younger organization as many of the sales people, it's their first jobs out of college.

      Cons

      Given it's a heavy data company, there is a lot of data that leadership uses to micromanage the job. There is a big emphasis on the Gartner quadrant and there is much pressure for sales to be "top right". The quadrant leads to a lot of time doing mindless mining and wasted time that could be devoted to sales. Burnout is real in the sales development role and account executive. The culture could be a bit cultish created heavily by the boys club in Provo. Career advancement is a bit slower once there as there is a rigid model--have to mentor, pod lead, etc. It's frustrating especially when one has the experience already. There is a lot of rah-rah which could seem scripted.

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    8. 3.0
      Current Employee, more than 1 year

      Company in desperate need of maturing

      Feb 16, 2021 - Solution Architect in Seattle, WA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Generally most employees and leadership care about what they are doing -Team leaders willing to listen to improve. -Employee feedback is generally an open discussion

      Cons

      -Very poor operational processes -Engineering is incredibly siloed, leading to mountains of tech debt -Sales dominated, which means a feature factory for engineering -Generally talk the talk, but won't walk the walk

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      1 person found this review helpful
    9. 5.0
      Former Employee, more than 1 year

      Great company with meaningful culture

      Apr 22, 2021 - Research Associate in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company culture, investment in employees, potential for personal and career growth, salary, benefits

      Cons

      Everybody is incredibly hard working and at times the pressure can build. People are reluctant to take PTO because of the competitiveness.

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    10. 3.0
      Former Employee, less than 1 year

      good not great.

      May 4, 2021 - Designer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Competitive wages, good benefits, and great co-workers.

      Cons

      management bottlenecks, micro management, lack of autonomy, lack of work / life balance

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