Pros
Learning opportunities Challenged at all times Frontline Rackers are like family People truly care, especially our VP of support, genuine, authentic leader
Cons
Substance over flash is no longer a thing - Flash without substance is rewarded We have too much leadership and not enough technical rackers to help our customers. Too many C-Level, C-Level rarely visits frontline. Huge disconnect from C-Level to frontline support C-Level is not hungry, they’ve made their millions, not engaged or motivating. C-Level has zero empathy or solutions to the challenges frontline Rackers face each day. C-Level does not address questions when recently asked, “Why so many leaders and not enough engineers to support our customers?” This was asked in a recent town hall, it was not addressed as it was found insulting to the leaders. Leaders in frontline support are often self serving and not truly interested in the success or happiness of their employees.