Rackspace Technology Reviews

Pros

Your peers and your supporting engineers make this a great experience when reaching out for resources to assist you. Remote / WFH opportunities

Cons

Everyone is overworked and single-threaded. Even when you express a need for assistance, you will only receive more workload or be told to just make it happen. Client relationships built on trust and satisfaction are no longer desired. RXT is only looking for transactional opportunities and ignores clients who are failing to meet targets because we fail to meet deliverables and targets. CSMs receive the brunt end of client dissatifaction because we cannot find the resources or assistance from ELT to improve already poor experiences.

Pros

Great benefits, hybrid work from home flex, awesome coworkers, philanthropic opportunities, exposure to major hyperscalers, Racker resource groups, inclusive.

Cons

There are people in leadership positions that have no business managing other people, the usual office politics, sometimes the company priorities are confusing and unclear, constant focus shifts, will hire externally before promoting internally, poor merit and promotion programs for internal candidates, great talent goes unrecognized too often

Pros

HR is fantastic Some senior leaders are very supportive and understanding Some great benefits like PTO, health care, flexible working, remote work

Cons

ELT has cut a significant amount of people in the US and the UK. They are exclusively hiring in Mexico and India to backfill. I’ve seen my team hemorrhage leaders and employees with either zero backfills or low cost backfills. Our profits are so low that they are now cutting software to save money for lack of profitable sales. They cut Slack, switched most users to basic licenses with O365, and will be cutting Zoom, Confluence, and many other tools that allow people to do their jobs. There were no raises in 2020 for anyone in the US and the UK, only in India and Mexico. They’re pushing people out. 2020 was completely misguided. They told the company at every opportunity that we had the best sales quarters in history. Best this, best that. End of the year hits, then they tell us we failed to meet internal goals and our bonus would be reduced. Do not join Rackspace in the US or the UK. You will not be given any career opportunities. You won’t have any budget for your team to grow.

Pros

Cannot think of many post IPO.. Base salary was competitve

Cons

Unreasonable work hours Increased demand on teams while all but completely halting hiring and opening job recs Cost cutting to increase margins has squeezed employees across the board - unexpected changes in scope of work, hours, and - most alarmingly - pay structure

Pros

Great work life balance, great PTO, okay 401k, pretty good insurance, nice partner discounts. Great place to get exposure to routing, switching, firewalls, and load balancers quickly.

Cons

Employment is being pushed offshore (management will use right shoring) to Mexico City and India. No raises for anyone outside of Mexico City and India. Fired a significant amount of employees over the past 9 months but for some reason it hasn't made it to the public but recruiters are aware of this. No backfills in the US, UK, or AU unless it's critical. Losing senior talent left and right. The loss of talent is so bad that they are asking people that were let go on a delayed schedule to fill positions that are now open because other senior talent has left. Average pay is about 15-20% below market average and unless you are business critical, even then maybe not, you shouldn't expect any sort of raise or even cost of living adjustment.

Pros

Several leaders are afraid of public speaking, so if you can fill that gap for them, you can get attaboys rather quickly. Low-skilled workforce so mediocrity really shines. Lots of blame shifting, so its easy to now really do much. Several skilled and long-term employees have left, so you could prob slide right in because we're bleeding talent.

Cons

Pick your topic and Rackspace is mediocre at best and in decline for sure. It's a very sad place. Our customers are fully aware of this company's decline and it's depressing and a difficult cloud to work under. No managers and several D-level leaders are afraid to talk to the Front line or present any sort of truth. Several "Good ol' boys" clubs within the company. I do mean exclusively to men (Vmware) helping other guys advance their career for little to no actions as long as they have jokes and like hunting. There's a history of scandal as well within this circle. Company severely under appreciates everyone and everything.