Pros
The culture is amazing, colleagues genuinely feel like friends and family. Genuinely customer centric If you prove yourself then you can progress quickly Some truly phenomenal leaders....they're outnumbered though
Cons
Senior leaders were brought in to help the company scale but sadly they only managed to pollute the culture with typical "big company" mentalities. Rhetoric became more valuable than results and, as long as you talked a good game you would be safe. The company focussed so much on employee engagement that managers had a tough time trying to exit under-performers and, sadly this has meant that the once inspiring mission of "being recognised as one of the world's greatest service companies" is now just a hollow ideal as the standards have dropped to an irreversible low.