Pros
Great customers, started out as a great product with a young dedicated team of leaders and bright hope for the future.
Cons
As PW moved towards being acquired (of course, employees knew nothing of this), the environment changed drastically, as is the case with any company in that position. What really stood out is their lack of respect for what I'd call their "bread and butter" customers. The ones who were not huge unit counts but reflected the majority of the business. In support, we were told that, in essence, they were at the bottom of the food chain. Larger customers, on the other hand, were treated as royalty (depending on unit count and influence). Almost weekly, they would release features at their request with minimal QA, often resulting in a disruptionwithin in the entire (web based) program, or alter a feature enough that it became useless to smaller customers. Updates were in bulk and almost never went smoothly, sometimes resulting is days of downtime and very angry customers to deal with. If you are an advocate of superior customer service, this is NOT the place for you.
