RealPage 439 Reviews | Glassdoor

RealPage Reviews

Updated March 25, 2017
439 reviews

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US - All Cities Full-time Part-time

3.0
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RealPage CEO Stephen T. Winn
Stephen T. Winn
227 Ratings

439 Employee Reviews

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Pros
Cons
  • Work/life balance is not a priority either (in 17 reviews)

  • Turn over in upper management and constant changing in departments (in 26 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Great Opportunites"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Richardson, TX
    Current Employee - Senior Software Developer in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RealPage full-time (More than 10 years)

    Pros

    Great people / corporate culture.
    Cutting edge technology if you are in the right group. A great technical career path with a very high ceiling.
    The new building in Richardson with the Gym and Cafe is pretty nice.
    A lot of upper management has deep technical experience, helps with no-nonsense decisions.
    Stock options and bonus plan. Health insurance seems great compared to friends I have talked to.

    Cons

    Experience can vary depending on what department you are in. (like anywhere really). There are some groups that are stuck handling some Legacy systems that are outdated, as RP moves towards the next level of these most are turning into opportunities to work with new tech as the Legacy systems are replaced, but It can be a slow process replacing large pieces of successful software.

    Change is constant, If you don't adapt well to change, you probably will not like it here.

    Advice to Management

    I think you guys are on the right track. No place is perfect, but it is clear RealPage management by and large are making real efforts to make this a great place to work while staying very customer focused. Remember your agile roots and try to avoid getting too bogged down with policy and procedure.

    RealPage Response

    Dec 5, 2016

    Thank you for your post. Your summary and advice are spot on. Glad you like the people and the culture. We are getting a lot of positive feedback on the new building as it rounds into shape. I find ... More


  2. Helpful (1)

    "Great Place to Work Depending on department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation Consultant in Richardson, TX
    Former Employee - Implementation Consultant in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RealPage full-time (More than 5 years)

    Pros

    Decent Benefits, Team Environment, Room For Advancement

    Cons

    Lack of Communication between management and employees

    Advice to Management

    Improve the communication within department especially when the Performance Improvement Plans and Exit interviews have zero follow up from management

    RealPage Response

    Mar 24, 2017

    Thank you for your post. I appreciate your balanced comments. Your advice is spot on and we do have a company wide focus on performance improvement plans to ensure that we are hitting the objectives ... More


  3. Helpful (3)

    "Decent place if you like treading water"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at RealPage full-time (More than 5 years)

    Pros

    The pay has been commensurate with position.

    Decent medical insurance. 401k options with a weak match.

    Nice new facility with covered parking, a cafeteria and gym.

    Discounts to health insurance for achieving and maintaining goals throughout the year. Though the requirements went up this year, many employees anticipate not having discounts in the future. It'll just get more and more difficult to maintain.

    Potential to take advantage of a weak market because AppFolio and Buildium are weak. Other than that, not much else really stands out.

    Cons

    Don't really expect to go anywhere. Echoing other reviews, middle and lower management is cluttered with idea and yes people. Don't expect to ever get interviewed or promoted up from the ranks. In nearly five years, I've only known two people to make it up to manager/business analyst. RealPage can and will hire from the outside, especially on the Propertyware side. Regardless of tenure, product knowledge and experience with other departments; you will get passed over. Very common complaint with rank and file employees. It's either go elsewhere or get so burned out you get let go.

    HR complaints are not taken seriously. At all. Company had rehired a terminated individual that was let go for sexual harassment. Management didn't follow up at all with my two complaints. The first wasn't serious because of direct questions that would compromise the integrity of being anonymous; key part of the "Silent Whistle" program but whatever. The second didn't matter much because...termination. Common complaint with rank and file employees.

    Fragile software package that often breaks leading to more headaches than resolutions. Development and product have been playing catch up with bug fixes for 5 years. Some client issues go unresolved in this game of chicken. Seeing who'll blink first; Propertyware or the client. Will the client cancel or just delete the issue and try again? Common complaint with the clients that email and write in. Just look in salesforce, don't listen to management because it's their tail on the line.

    Departments constantly play hot potato with client complaints and bug issues. Communication is advocated but rarely taken seriously.

    Crime issues with the parking garage. The city of Richardson is doing their part with police patrols but the on site security is as useless as Captain Uselessy McUseless of the USS Useless. Richardson PD shouldn't have even had to have been involved; common complaint with the rank and file employees.

    I'm actually glad I was terminated. I just wish they'd done it outright instead of giving me a performance cap only to not give me the full 30 days. Why blow in my ear when you're not going to make the first move? It's just cheap and they do it all the time. Though the HR lady that walked me out was extremely nice. I don't know how she does that job, that's gotta be tough.

    Propertyware had the potential do go places and be a leader but in the last two years there has been so much turnover that experienced employees are gone or have checked out. Management has alienated and driven off bright minds that could take them places. A majority of the people that remain are sycophants content with mediocrity. For the past two years, the excitement is gone. It was just a job and not a career anymore. Wasted a perfectly good monday morning driving in to get fired.

    Open air workplace that is cool and straight out of the mind of a hipster that never catches colds. We all have that one friend that never gets sick and I think this is the person that designed this cesspool. People blowing their filthy noses and not washing their hands, coughing and running fevers and still coming to work. Touching the doorknobs. It's filthy and never sterilized. I've been in locker rooms at the hockey rink that feel less germy than this place. But hey, it's cool and inventive. You can't hear anything on the phone and your client complains because it's so loud but it's cool. Just look at the pictures on our website.

    No severance pay but again, whatever. I already have two interviews and it's been less than six hours. Realpage trained me for better more exciting work with other companies. I can only imagine I'm on the no-rehire list which is ok I guess. Felt personal being let go but after this review, I can positively say I wouldn't be rehired.

    Advice to Management

    If management would listen to advice, I'd say start with every review on here and listen to those. We can point at positive percentages all we want but there are never any negative survey results posted. And there's a consistency at the negative complaints, from different unrelated people in different unrelated departments doing different unrelated jobs. Riddle me this Batman, if it smells like waste and is waste...whoa look, shiny object. Positive reviews and percentages from surveys!!

    Employee morale would be better if there was a glimmer of hope to manage a department instead of stopping at Generic Job Title III.

    Protect people's belongings and their vehicles instead of saving some PDF from the Richardson Police website as thinking that'll stop the bad guys.

    RealPage Response

    Mar 23, 2017

    Thank you for your post. I did a deep dive on your function today, your performance reviews, the engagement scores of your function, etc. Propertyware is a good product that continues to evolve. I ... More


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  5. "Great company but was time to move on. . ."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great people to work with! I learned a lot!

    Cons

    No cons, I was just there too long. And needed to expand

    Advice to Management

    n/a

    RealPage Response

    Mar 14, 2017

    Thank you for your post. I am glad that you enjoyed your teammates and learned a lot. I sincerely trust you will find what you are looking for in your quest to expand. Thank you for your service and ... More


  6. "Tele-Leasing Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leasing Consultant in Charlotte, NC
    Former Employee - Leasing Consultant in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RealPage full-time (Less than a year)

    Pros

    You get a paycheck! Management does guide you and give you feedback to help you improve consistently.

    Cons

    You will not have a real idea of the work you will be doing until after training. Rude customers.

    Advice to Management

    Be more transparent while in training. Shorten call scripts/requirements.

    RealPage Response

    Mar 14, 2017

    Thank you for your post. I am going to pass your feedback on to the contact center and Ian Marshall, who leads the training efforts for RealPage. Ian joined us recently and has great customer ... More


  7. "Implementation Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Consultant in Richardson, TX
    Current Employee - Implementation Consultant in Richardson, TX
    Recommends
    No opinion of CEO

    I have been working at RealPage full-time (More than 5 years)

    Pros

    Benefits are good. 401K matching is pretty decent. Vacation time is good also

    Cons

    Depending on where you live, the drive can be a bit of a hassle

    Advice to Management

    Management is goo

    RealPage Response

    Mar 14, 2017

    Thank you for post and thank you for noticing that our benefits package is very competitive. We just announced our highest discretionary 401k match ever. The company is performing. Planning a good ... More


  8. "Best company to work with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at RealPage full-time

    Pros

    Awesome environment, friendly people. I love working with the people.

    Cons

    nothing. I don't see any cons working for RealPage.

    RealPage Response

    Feb 27, 2017

    Thank you for your post. I'm glad you're on the team and have noticed that we have made a considerable investment in our work environment and more importantly how we work. Sincerely, Kurt Twining ... More


  9. Helpful (1)

    "Bad experience that discouraged me"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credentialing Specialist in Richardson, TX
    Current Employee - Credentialing Specialist in Richardson, TX

    I have been working at RealPage full-time (Less than a year)

    Pros

    Gym, beautiful building, bike rentals, has a Starbucks

    Cons

    Management and moral in credentialing, lack of training for new hires

    Advice to Management

    Pros: NICE BUILDING, Gym, bike rentalsCons: Managment, Training, lack of communication within departmentI was really excited about my new position. Unti the director of my department came into my training class, put on a fake smile and a fake encouragement speech. Then she went and told my direct boss. That she wasn't confident in us?! Like who does that? It was not only back stabbing but very unprofessional. She had every opportunity to discuss her concerns. Now with that being said. They cram 6weeks of insurance training into 2 weeks!!!!!! Expect you to test out and throw you on the phones?!?!?. I have 20 plus years call center experience and this by far was the worst training I ever had. How can you judge me on my lack of knowledge when you dont properly train? Also if I might add. Its NOT the trainer Denise fault. She basically has 5 jobs in one and was pulled in EVERY DIRECTION during our training. She needs a raise. My advice for real page is to have an actual trainer and train properly. Or you'll continue to loose good people. I was really excited about this company and thought i had a future there. But thanks to management. I'll take my skills elsewhere. Oh and the ladies at the security desk had me waiting almost an HOUR for a temporary badge. I was locked out of my department with no way to get in. It was BEYOND UNPROFESSIONAL. I've never worked for a company that discouraged me instead of encouragement

    RealPage Response

    Feb 27, 2017

    Thank you for your post. You have raised several opportunities that I will follow up on with training and facilities. I sincerely wish your experience had been different, so we need to deep dive ... More


  10. Helpful (1)

    "Great"

    Star Star Star Star Star
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Great place to work. Not bad at all.

    Cons

    None at all. It is a good place to work.

    RealPage Response

    Feb 27, 2017

    Thank you for your post. If you ever want to come back, please give me a call direct x4016. Sincerely, Kurt Twining


  11. "Overworked & Underpaid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Representative in Burlington, VT
    Former Employee - Support Representative in Burlington, VT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at RealPage full-time (More than a year)

    Pros

    I learned a lot about software and property management.

    Cons

    Never have I felt so unrewarded for working so hard. You'll get used to help create company profit that is not shared with you. You're required to defend an awful and overpriced product. The work is challenging and unfulfilling. As a support representative, the actual job conditions were barely humane. Unending calls with constant pressure to shorten call times but increase call "quality." We were allowed time off the phone once every few months- I barely had a chance to get to know co-workers. The pay was laughable when you consider the complexity of accounting, regulation knowledge, tech support, troubleshooting, and customer service that was required, plus flexibility about training on any newly acquired product. We were measured with meaningless metrics and management poorly enforced or communicated expectations. Half the jobs are being moved to the Philippines or India so there is a lot of job insecurity as well. The pressure felt relentless and I burnt out quickly. There is no point moving to another position in the company- they put a cap on pay.

    It seems that there are some individuals in the organization that are attempting to improve things, but I don't think things will ever get better with the current executive team. They seem ignorant and interested in profit over people.

    Advice to Management

    Realpage will always be mediocre unless you figure out how to keep talented employees. Growth sheerly through acquisition is unsustainable and short sighted.

    RealPage Response

    Mar 27, 2017

    Thank you for your post. I deep dived your situation today with Chris and Ryan who you know and are leaders of the function. So lets tick through your issues. The plan calls for the headcount in ... More



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