Why don't they track customers with drones? Or do they? - Drone Analyst Rent-A-Center Employee Review

2.0
Apr 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Competitive 401K program, standard health benefits (albeit, through United, so...) and on-site gym. If you're "in," you're golden. The individuals are better than the whole of which they are a part. A lot of good people who need a job.

Cons

"Leaders" don't lead or listen, and beware if your opinion is asked - it will be held against you. Loyalty is dismissed, and upper management seems directionless. They speak of future plans but it is obvious to everyone working on the plans that the future passed them by a while back and leadership hasn't adjusted. We will throw untold amounts of money at something pointless, but will then use the lack of money situation to hold back on appropriate raises. Old boy school mentality. The leadership is served, all else serve. The major problem is that it used to be better and now it's sort of a laughingstock. And that's a shame.

Explore other reviews about Rent-A-Center

5.0
Jan 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and you can grow with in the company.

Cons

Long hours, weekends → poor work-life balance High stress from sales & collection pressure Inconsistent or micromanaging management Pay often feels low for workload Physically demanding (deliveries, field work) Limited growth; high turnover

2.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits can be decent, there are growth opportunities, and if you’re lucky, you work with a great team.

Cons

Poor management on many levels. From a store level, extending to corporate, the “leadership” needs work on their people skills. People are only capable of handling so much, and the lack of support from upper management makes it harder to work day to day. Additionally, the goalpost is always moving. If you manage to exceed their expectations, completing those same goals will no longer be good enough. The lack of support when it comes to customer abuse is embarrassing. We’re in 2026 and we should want to support the teams that are keeping the company running. Corporate is out of touch with reality. Anyone making over 6 figures a year no longer view customers as people, but as numbers. It doesn’t matter what horrid stories you hear on a daily basis, they are expected to bend to standards that shouldn’t exist anymore.

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