Wake up and smell the roach spray. - Customer Account Representative Rent-A-Center Employee Review

3.0
May 20, 2016
Recommend
CEO approval
Business Outlook

Pros

You deal with many different personalities so it's a good school of hard knocks job. The pay started out decent. I like the trips out on the road.

Cons

Where do I begin. The company is trying to turn over the workforce to save money. In turn they are getting a bunch of part-time people that could really care less if they were there or not. It's really insulting to be there for 5 years and get a .09 cent raise when some part-time kid that sits and drools all day gets a quarter. They keep stressing keeping collections down to a certain percent. Hey idiots, the fact of the matter is the people that come to Rent-A-Center don't have a lot of money...that's why they are paying 5 times what something is worse..so we have to add insult to injury by harassing them all the time. Not cool.

Explore other reviews about Rent-A-Center

5.0
Jan 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and you can grow with in the company.

Cons

Long hours, weekends → poor work-life balance High stress from sales & collection pressure Inconsistent or micromanaging management Pay often feels low for workload Physically demanding (deliveries, field work) Limited growth; high turnover

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Client relationship, fast pace & co-workers.

Cons

No growth, bullying other managers.

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