Run... fast - Director Rent-A-Center Employee Review

1.0
Mar 5, 2014
Recommend
CEO approval
Business Outlook

Pros

I worked in the corporate "home office" location. Lots of stores with nice products for customers to rent or rent-to-own. The most positive thing about this company is it will make you appreciate any other job you've ever had.

Cons

Home Office is very hierarchical. Directors and up have offices, reserved parking spaces in the garage, and a business professional dress code. As one of these people, I was very uncomfortable as it led to a system of us against them. Hostile work environment, especially for women. Google their class action lawsuit. Despite that ruling, it still exists that women are just hired for the numbers. Conversations and meetings are peppered with hostile and sexually explicit comments; very uncomfortable, and not a place where many women will succeed. Good old boys club indeed. Senior leaders lead by intimidation, people are fired on the spot if they don't bow down and agree; no one willing to take risk for innovation for fear of losing their job. Time off policy limited; other benefits expensive as well.

Explore other reviews about Rent-A-Center

5.0
Jan 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits and you can grow with in the company.

Cons

Long hours, weekends → poor work-life balance High stress from sales & collection pressure Inconsistent or micromanaging management Pay often feels low for workload Physically demanding (deliveries, field work) Limited growth; high turnover

2.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits can be decent, there are growth opportunities, and if you’re lucky, you work with a great team.

Cons

Poor management on many levels. From a store level, extending to corporate, the “leadership” needs work on their people skills. People are only capable of handling so much, and the lack of support from upper management makes it harder to work day to day. Additionally, the goalpost is always moving. If you manage to exceed their expectations, completing those same goals will no longer be good enough. The lack of support when it comes to customer abuse is embarrassing. We’re in 2026 and we should want to support the teams that are keeping the company running. Corporate is out of touch with reality. Anyone making over 6 figures a year no longer view customers as people, but as numbers. It doesn’t matter what horrid stories you hear on a daily basis, they are expected to bend to standards that shouldn’t exist anymore.

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