Toxic environment with declining rewards and long hours - Sales Representative Rooms To Go Employee Review

Good pay Good managers and solid leadership

None come to mind - Work every weekend but that’s retail

New hires, especially in sales and customer service, receive training to ensure they are prepared for the role.

Aggressive Commission Scheme: Salespeople operate under a commission-only model, which generates intense internal competition and stress if quotas are not met. There is constant pressure to upsell "extras" such as warranties and "Final Touches." Performance is measured by the ratio of warranties, mattresses, or accessories sold relative to the primary furniture piece. Lack of Work-Life Balance: Working every weekend and holiday is mandatory, with shifts extending up to 12 hours during special sales events. Meeting targets requires an average of 50 hours per week. While overtime is not technically "mandatory," you are effectively forced into it because others stay; otherwise, your numbers will not meet the minimum requirements. Those who do not stay extra are looked down upon by management for a perceived lack of effort. Management and Micromanagement: Many employees report a management style that strictly prioritizes KPIs over staff well-being, even issuing formal warnings if specific sales percentages for mattresses or accessories are not achieved. External Logistical Issues: Salespeople frequently face out-of-stock inventory issues lasting 15 to 90 days. These factors are beyond their control but directly impact commissions. Customers may make a purchase but often cancel the order after checking other stores during the long wait times. Toxic Work Culture: There is clear favoritism toward top sellers. Furthermore, management pressures associates to ignore or "steal" other associates' customers to meet imposed goals, creating constant internal conflict. RTG Pompano Supercenter: The presence of an RTG Outlet within the store limits sales opportunities in the main showroom.