Changed 90 Policy in middle of my 90 days - Registered Medical Assistant SSM Health Employee Review

1.0
Apr 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Paid for 2 sets of scrubs for every new hire and even provided for the additional costs in order to have mine special ordered due to being such a petite person.

Cons

They changed their policies in the middle of 90 day probationary period. They changed it to that they no longer accepted doctor’s notes from anyone to excuse calling out from work. So you had to go no matter what or there would be consequences. I’m not sure what those would be for those not in their 90 days. But if you called out from work 2 times in your 90 days, you get fired. I missed one day for the having the flu and then the second time for having a MISCARRIAGE!!!! I assumed i’d be fired. Expected to pick up my belongings the next day. They told me that they thought I was coming in to still work. I took that as I wasn’t fired. This was a Monday I called out. They had me work the whole week. They waited until Friday at the end of clinic after the last patient left to fire me.

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SSM Health Response
2y
Thanks for reviewing your work experience at SSM Health. Your feedback is important. We are always looking for ways to improve and you are a valued part of this process. We encourage you to email us at recruiting@ssmhealth.com with additional details about your experience so we can share them with the appropriate parties.

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5.0
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Pros

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Cons

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1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

The people I shared my office with were nice.

Cons

If I could give this place negative stars, I would. I suggest ANYONE looking at SSM for a job, to run the other way. This has to be my absolute worst company I have EVER worked for. It is ok for people to completely ignore all emails and voice mails - all levels. So if your job relies on someone else to get info from, good luck. And, you'll have ZERO support. Business managers face no consequence's, so they don't even bother to do their job (answer emails, annual reviews, sharing information regarding your department or the hospital, addressing issues causing conflict within your work environment, people come and go as they please, do nothing but stand around and talk, then leave. You take on tasks because if not, it won't get done and there are still a few people that actually take pride in working. Doctors have zero regard for the staff that keep them in compliance. The lie to staff, applicants, allow their children to come in and run wild, destroying others property, and even going to the procedure rooms!!! NOTHING HAPPENES. My "manager" didn't bother to term me, and so when my benefits were supposed to end, they didn't and while I had NO ACCESS to my benefits (and I didn't want it, the benefits are the worst), they took my money and two months later I am STILL dealing with BS excuses from HR. It should NOT take 2 months to refund money you stole from me, because my manager didn't complete his job. Now, lets talk about those "benefits" they say are so great. It's Medica. It's run by SSM and they cover just about nothing, and the only doctors that take the crappy insurance, is SSM doctors. So, then you go to them, they bill you multiple different times for the same thing (that's a whole other fraud issue on the patient side), you're supposed to get an employee discount, no one gives it to you unless you repeatedly request it and wait weeks for billing to respond. SLU employees create divides, and give attitudes while contributing nothing to the office. It's just a terrible, terrible work environment and it won't get any better until they start actually enforcing the code of conduct, ethics and really care about the employees, because now, they could care less. You can't even contact anyone in HR directly, you have to "put in a ticket". Orientation is all online and it's all just so blah from the start. Their pay scale is well below average and their turnover shows it. And now, they are forcing employees to take PTO when THEY say, not when the employee wants to (doesn't matter if you're saving PTO for a vacation in a few months), so what's that say about the longevity of the company? They say they are not for profit, but it's ALL about the profit there, so even that's a joke.

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