Poor Compensation Structure - Call Center Supervisor SSM Health Employee Review

Horrible compensation structure. An employee will get more of a raise when making a lateral move than they will by staying in their department and receiving an annual cost of living 3%. The compensation is structured so that employees who are considered and compensated as entry level are required to have a level of expertise in the call center environment that far exceeds the competency they are being compensated for. Managing a team of underpaid workers is awful!