Absence of empathy and people-focused leadership at the senior level - Anonymous employee Sage Employee Review

3.0
May 9, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Colleagues and direct managers are awesome, the best people I've ever worked with. Always there to help and support.

Cons

From a technical standpoint, the organization feels outdated and resistant to change. There is little to no drive for innovation or continuous improvement, and the culture encourages basic task completion over creative problem-solving or forward thinking. This stagnation is demotivating for those who want to grow and make a meaningful impact. Additionally, there is a noticeable lack of empathy and support from senior stakeholders, who appear disengaged from the well-being and development of their teams. This was underscored by a recent statement from the CEO: “If you don't agree with this decision, there is life outside Sage.” Such messaging reflects a dismissive attitude toward dissent and healthy dialogue—further reinforcing a top-down culture that discourages open communication and trust.

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Sage Response
11mo
Thank you for taking the time to share your thoughts with us. We are currently in an exciting phase, leveraging AI and ML tools to break down barriers and enable our customers to thrive. As pioneers in the accounting space, we launched our AI-powered assistant for SMBs, Sage Copilot, and have since integrated AI functionality across our product portfolio. That said, we appreciate that there is always room to be better. We are eager to hear more from you on how we can further advance our innovative mindset. Please share your insights with us through our anonymous internal platform, Always Listening. Also, our commitment to colleague wellbeing and welfare remains steadfast. Therefore, if you have specific experiences of senior leadership disengagement, please share them confidentially with a member of our Colleague Relations team. To do this, contact People Services, and a colleague from Colleague Relations will reach out to you.

Explore other reviews about Sage

5.0
Apr 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Strong company. Customer focus.

Cons

Frequent Executive changes. Trimming in Engineering teams interferes with product changes.

3.0
Apr 15, 2026
Recommend
CEO approval
Business Outlook

Pros

-Pay’s decent -Benefits are solid -The Sage Foundation feels like proper philanthropy -Some genuinely nice people -If you’re happy treating work as just a payslip and don’t mind things being a bit dull, Sage is actually quite a comfortable place to be. That stability is a real perk

Cons

-Far too many layers of middle management and general bureaucracy -The Ai push is getting a bit daft -Not especially innovative, so the work can feel quite uninspiring. I’m grateful to be employed, but if you’re after something more interesting, Sage will probably disappoint. That said, some people prefer it that way, fair enough -The office / hybrid requirements feel a bit pointless -Sage doesn’t tend to do layoffs, which is good, but it does mean there are quite a few people where you’re not entirely sure what they do. A lot of meetings, essentially. Even the positives come with trade-offs

4
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Sage Response
1mo
Thank you for taking the time to share your thoughtful and balanced review. We’re pleased to hear that you value your compensation and benefits, as well as the work our Foundation do, among the areas you’ve highlighted. We also recognise the points you’ve raised around bureaucracy, innovation, and the pace and focus of change. Different people are motivated by different things at work, and it’s helpful to hear honest perspectives on how our structure, processes, and priorities can impact day‑to‑day experience and engagement. Feedback like yours helps inform ongoing conversations as we continue to evolve our ways of working, use technology more meaningfully, and improve the products and experiences we create for our customers. If you’re open to sharing further insight, we encourage you to do so through our Always Listening survey. Thank you again for your openness and for being part of Sage.
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