Self promotion in this "Sales machine" will get you far, hard work and dedication to customer focus will not - Support Account Specialist Salesforce Employee Review

3.0
Aug 25, 2012
Recommend
CEO approval
Business Outlook

Pros

Salesforce has a fantastic product with a USP that is unsurpassed in the current market place. Working with the product is great and Salesforce's customers are the nicest I have ever had the pleasure to work with. Furthermore, if you are interested in broadening your horizon and learning, Salesforce will support its employees further than most, even if the subject matter is only loosely related to your job.

Cons

Salesforce is so focused on selling that it neglects enhancing its product to its full capability, looking at the annual report one can see that spend on sales hugely exceeds spend on R&D. This causes much frustration for the employees who are really passionate about the product and its customers. Salesforce is also not very family friendly, work/life balance is none existent and women with family/children will find it very hard to combine work and family responsibilities. The extreme competitiveness that is encouraged by management and enforced by Salesforce's culture also hinders team work and organizational learning.

Explore other reviews about Salesforce

5.0
Jun 16, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everything, great culture, good pay, great people.

Cons

Nothing, love the experience at Salesforce.

4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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