Big Hype, but nothing more than hot air - Triage Agent/Success Agent Associate Salesforce Employee Review

1.0
Jul 22, 2019
Recommend
CEO approval
Business Outlook

Pros

The onboarding process is the best so far I have experienced. Lot's of swag and everyone is getting injected with the Ohana spirit from the beginning. 7 days of volunteer work per year is paid and organized by the company, which makes it very easy to connect with people from other teams as well. Plenty of learning opportunities thanks to their company own Trailhead learning environment, paid certifications that are highly valuable on the market at the moment. Free snacks, fruits and soft drinks.

Cons

No information has been given beforehand that a certain amount of certifications had to be passed first, which comes as an utter surprise to everyone when they start and is adding a lot of pressure to an already stressful situation as a new hire. It was already suspicious that half of the team got rehired at the same time, but it turned out that this team had generally an extremely high turnover. The job itself was absolutely not challenging as it was merely an entry-level position, but immediately after joining we got told that there is a hiring freeze for the next months. It turned out that nobody for years had been given the chance to move to other teams. I got yelled at by the manager in the most unprofessional way and learned that this was normal there in this team. Well, it's not normal and absolutely not acceptable at all! I can only warn everyone to join who hopes this position could be a good start with Salesforce. It's a dead-end street! Any reports to HR end in an immediate procedure to cut the reporter off as a trouble maker. They won't even provide a reference or even a reference letter. Asked for my P45 frequently and received finally someone else's P60 in the end.

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Salesforce Response
6y
Thank you for your review. I am sorry to see that you are no longer at Salesforce and that we didn't meet your expectations. We would very much appreciate it if you could give us more details anonymously by contacting our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com. The behavior you have described in your cons section is not what we want to see at Salesforce and your detailed feedback will help us address this directly and become a better workplace for all.

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5.0
Jun 9, 2026
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CEO approval
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Pros

wonderful people and sales training

Cons

big emphasis on external hiring

4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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