No long term vision and only reactive leadership - Operations Salesforce Employee Review

2.0
Nov 9, 2022
Recommend
CEO approval
Business Outlook

Pros

Employees believe in the culture and vision. Still existing reputation on market are good. Perks are better than in other companies

Cons

Leadership is very reactive and short notice actions drive employees into burn outs. Only a few voices are heard, mainly from AMER. It became very political. No real direction of leadership on a long term vision anymore. AEs are considered to self serve on learning and to maintain system fields instead of doing sales. Preach equality, but stopped living it internal. Very US versus “the rest”.

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Salesforce Response
3y
Thank you for taking the time to leave a review, and for your years of commitment to Salesforce. You raise many important points, so thank you for drawing attention to them. We’re not perfect and don’t claim to be, but we do strive to be a place where employees can feel confident in where we’re headed. Our leadership teams regularly review and discuss comments, and as a constantly growing and changing company, we know there is a lot of work we have to do to get it right. Your review and feedback will help to steer us in the right direction.

Explore other reviews about Salesforce

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing workplace culture Great benefits Great career growth pathways Favorite job of my entire career Great leadership

Cons

None. You work hard but it’s so worth it.

4.0
Jul 9, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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