SAM'S CLUB is my own personal hell. - Cashier Sam's Club Employee Review

1.0
Oct 10, 2011
Recommend
CEO approval
Business Outlook

Pros

The pay is decent. Cashiers tend to be busy at all times, which may appear to make time pass more quickly.

Cons

Cashiers are constantly nagged to sell PLUS upgrades. We are not allowed, however, to refer to ourselves as "selling" anything, nor are we allowed to call the upgrade an "upgrade." My managers come up with hokey titles such as "bunnies" and "ponies." We are also constantly pressured to sell credit cards with outrageous interest rates, which is something that personally bothers me. I do understand that these are both things that were in my job description when I accepted the job, but I didn't know I would be threatened with write-ups because people decline these things. I have had two "one-on-ones" where I have been coached about my performance, and I have only worked at SAM'S for three weeks. One of my supervisors confessed to me that we are harassed to sell upgrades because of the bonus checks management receives. I was never given any guidance on how to sell upgrades. I have only been told to "develop my own strategy." It is worth mentioning that this is a sale's position with absolutely NO commission. On top of everything else, 90% of the people in management act like they are simply overgrown children who never learned how to play nice at recess.

Explore other reviews about Sam's Club

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

I absolutely loved the people I worked with.

Cons

Some people did not do their job, leaving everyone else to pick up their slack

1
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Sam's Club Response
3w
Thank you so kindly for taking time to share your Sam's Club experiences in this review.
2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

1
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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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