They hate their employees - Cake Decorator Sam's Club Employee Review

1.0
Oct 17, 2012
Recommend
CEO approval
Business Outlook

Pros

You can bonus once a year in mid march upwards of $2200.

Cons

The managerment really needs to go to leadership training. They put down their employees, they yell at them. It's all about numbers and memberships. If you're full time you are mostly stuck in your position, because if a full time employee gets quits or most likely gets fired, they replace them with two part time employees. Mainly to save on not paying bennys. It takes two years of part time work to get any bennys. They don't support their employees when it comes to rude or difficult members. They are always changing rules. They run out of supplies all the time, and expect us to do the same job. The regional management are always coming or saying they are coming for inspections. Which causes our managers and team leads to run around like their heads are cut off. I wouldn't recommend working here unless you love stress and very low pay. They have been looking for a cake decorator for 3 months and no one wants the job for $9 an hour. Most employees are the working poor, most on food stamps and live in low income housing.

Explore other reviews about Sam's Club

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Fast-paced, Better pay, easy to move up

Cons

Overworked, shift times, entering pay

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Sam's Club Response
3w
Thank you for being a valued part of the Sam's Club team and for sharing this review.
2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
3w
We are grateful to you for taking time to share this review and advice. This is so valuable.
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