Management needs support too - Market Manager Sam's Club Employee Review

3.0
Jun 17, 2010
Recommend
CEO approval
Business Outlook

Pros

The company is increasing their sales and is able to share a portion of this with the employees. The employees are able to come to management for any concerns that they have.

Cons

Mangement needs to be able to freely go to upper management with concerns they have without worrying that it will be used against them.

Explore other reviews about Sam's Club

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Good management. Balanced work-play culture environment.

Cons

Hours often change weekly. You may be required to work weekends, late evenings, and major holidays when the store is busiest.

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Sam's Club Response
3d
Thank you for being a valued member of the Sam's Club team and for this review.
2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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