Good Employee's Used Up - Anonymous employee Sam's Club Employee Review

1.0
Nov 20, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Positive interview experience with professional management staff. Quick turn around time from interview to job offer. Managers work along side hourly staff 'associates' doing the same jobs and working harder than most.

Cons

Very little in the way of positive feedback. Not once have I been told I've done a good job even though I go home each day sore and tired from working my butt off. Scheduling changes can come with little to no warning. Managers do little to motivate less productive associates choosing instead to pile more responsibility on associates that do work hard. There is definitely an atmosphere of favoritism. Promotions or transfers are rarely approved based on merit. Associates often get away with no-call-no-shows while others are written up or 'coached' for such things as not taking a lunch break within their allotted time frame. Very little communication from management unless the team has fallen short on some expectation. Very little done to staff properly. Always short handed. Overtime is a dirty word. Made to work well past quitting time frequently then told to keep track of your hours so as to avoid overtime. That means coming in late for the next shift or two and falling behind in your assigned areas only to have to stay late again once you've balanced your hours. Assigned to multiple areas. Working in one area means falling behind in another and held responsible when things aren't done despite working through breaks and watching other associates take hour long lunch breaks or half hour breaks on their 15 minute breaks.

Explore other reviews about Sam's Club

5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

positive work environment and stay busy

Cons

have to be in person and PTO can get dicey

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Sam's Club Response
1mo
We appreciate you and the feedback you have shared in this review. Thank you.
2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
4w
We are grateful to you for taking time to share this review and advice. This is so valuable.
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