Pros
Trusted brand name by customers. Lots of selection to choose from in large appliances. Decent working hours if you're in a mall. Lower level managers are generally on your side because they have to put up with just as much BS as you do.
Cons
Large appliances: other companies are offering better deals/perks on a regular basis, leaving Sears salespeople looking like idiots when we charge for delivery (others have free delivery). Other stores offer no interest plans but at Sears, it's a delivery rebate OR no interest. But the worst part is the selling of Protection Agreements (extended warranties.) It appears to be the number one priority. Management would rather see $500 in sales with a high percentage of PAs rather than $5000 in sales with a low percentage of PAs. I was telling my manager how well I did in sales one day (a personal best) and was immediately chastised for not selling enough PAs. I was literally told "Sales don't matter." It's all about the PAs. And credit applications. And email capture. And rewards program sign-ups. And accessory add-ons. And installations. And this. And that. Everything except the actual sale of goods which (I thought) was why we were in business.