The Most Unorganized Company I have ever worked for - Customer Service Representative SelectQuote Employee Review

1.0
May 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Your Direct Manager Was Understanding

Cons

The only positive thing I can say is working there for over 3 years I made some lifetime friends and my direct manager was one of the best managers I have ever had. But your level above is a complete circus. You decided to completely close our office down and let all the sales reps work from home but decided that you were going to lay me off because I was considered "customer service" and it was too much of a hassle to have me work from home than you like so you let me go with a promise of a severance it took over a month of constantly calling and emailing for me to finally start getting my severance if it wasn't for the COVID hitting and my mortgage letting me deferred my payments I would have lost my house because of your company. You also didn't file my health insurance correctly when working there I was suppose to be getting a health savings account but when I went to the hospital they advised that my company didnt file correctly so I lost out on that also.

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SelectQuote Response
6y
Thank you for sharing your thoughts. We appreciate your recognizing your direct manager and the friends that you have made. We are sorry for the challenges and the negative experience. If there is an unresolved matter or a lingering concern, we encourage you to reach out to our HR department.

Explore other reviews about SelectQuote

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and they always look to do right by their staff

Cons

Not many that come to mind

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SelectQuote Response
2w
Thank you for taking the time to share your experience. We're thrilled to hear you've enjoyed working with such a supportive team and that you feel SelectQuote is committed to doing right by our associates. Creating a positive workplace where our people feel valued is a priority, and we're grateful for your recognition. Thank you for being part of the SelectQuote team, and we wish you continued success!
1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Any Pro I would have is outwaited by the overall negative experience.

Cons

A firehose of false leads. The people calling in think they are calling in for a food card. There is no food card. They expect you to change their Medicare plan after they called in under false pretenses.

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