Pros
work from home opportunity with equipment provided
Cons
low pay , terrible bonus pay there is always an adjustment that needs to be made and incorrect statements. Training was for roughly a week and half lots of information to take in before being pushed to phones with one manager to answer questions who is also in charge of about 20+ other reps. I was originally with sales and that training was horrible trainers do not explain in full what to expect, or refreshing on information that was just told . Left more confused from training . You get switched around from department to department with little to no notice very, very often ( you may switched from sales to customer service or enrollment ) and expect you are expected to take in information within 1-2 days on whole new procedures. Scripts get changed often and you are graded on how good you are able to follow these new scripts to perfection without anytime to retain information. Systems to check bonus and commission pay is rarely ever working. Many managers are not there to help, instead you are forced to fend for yourself or ask your coworkers who are just as knowledgeable as you, to help. Change is good but you have to be able to prepare and train employees so that their metrics line up and they are well prepared to assist clients. Very , very long hours during AEP season ( which is like 3 months ) sometimes working 10-12 hours shifts. Expect for your pay during off season to be terrible. Constantly calling the same clients so there isnt a new list of clients to assist, all clients are recycled which does not help with bonus pay since someone else already received credit that specific client. Terrible company .
