Was good now it’s a headache - Customer Services Representative - SDA SelectQuote Employee Review

3.0
Sep 14, 2022
Recommend
CEO approval
Business Outlook

Pros

Manager and team members are amazing

Cons

Bonus is hard to get and it has been reduced From 5-6k to 1-2k commissions. Strict with attendance where you can’t swap with anyone or Make up hours if you need to take a day or hour off. Pto must be used and if your child is sick you will get a point for missing the day. 700 connections a day, they ignore the dnc and encourage you to get abused on the phone by customers or you may not hit median or higher conversions that eventually affect your bonus.

Explore other reviews about SelectQuote

5.0
Apr 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy & smooth onboarding + fantastic training.

Cons

The hiring process is not immediate or quick however the time from initial interview to training was not more than a month.

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SelectQuote Response
2mo
Thank you for sharing your feedback. We’re glad to hear you had a smooth onboarding experience and found the training to be helpful. We also appreciate your perspective on the hiring timeline, as feedback like this helps us continue to improve the candidate experience. Thank you for being part of SelectQuote.
3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s a very large company.

Cons

Management is terrible in most cases. There are a few good ones, but they eventually fire them and replace them with a sycophant.

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