Pros
Work from home. This is NOT a remote position and you are expected to be wired with an ethernet connection. Them promoting these roles as remote is false advertisement
Cons
MULTIPLE open law suits, some that are highly concerning for the companies ability to remain operational in the near future.
The activities covered in the open law suits are STILL happening, including steering and TCPA violations.
You will talk to people who have been called by the company 5 or 6 times just that day and you WILL be cussed out for it.
There is a constant threat of layoffs hanging over your head, seriously, they'll brag about record profits and 20 minutes later hold a meeting to talk about potential layoffs.
THE GOALS ARE CONSTANTLY CHANGING.
Your managers will CONSTANTLY be changing, so do NOT expect any kind of stability with this company.
The health insurance is wildly expensive if you have a family to cover.
You are expected to mislead people. As others have said, SelectQuotes main leads come from TV, internet and social media ads promoting a multiple-thousand dollar food card. To low-income seniors. Who then have their souls crushed to find out there was never a food card. They have now also started hijacking callers to other insurance companies. Meaning you'll take a call and the person will say I called the number on the back of my insurance card, what do you mean I'm not calling my insurance?! Oh and when that person doesn't "opt-in" it counts against you.
THE GOALS ARE CONSTANTLY CHANGING.
You will be paid minimum wage. Yes, you earn commissions and during AEP those can be multiple thousands of dollars a month (for 2-3 months) but the other 6-9 months of the year you are lucky to break $1000 commission and since they're paid as a bonus you lose 40% of that to tax.
You are also not guaranteed to actually make the commissions you earn. If your QA score is .01% below their ever changing goal, your commissions are deducted. If the mail order pharmacy sign ups you completed didn't actually start their service for ANY reason, even the ones fully out of your control, your commissions are deducted.
THE GOALS ARE CONSTANTLY CHANGING.
During AEP, you are required to work overtime and weekends. They'll tell you it will only be the occasional weekend, but I worked almost every one last year. I was working 7 days a week, with NO time off!
You are given PTO, but they have limited how much PTO they'll grant per day, so you now have calendars with whole months blacked out, months in advance. And you cannot request based on future PTO, so if you don't already have the hours you can't request it and it will end up blacked out before you have the PTO balance available.
Policies are not applied equally throughout the department, what is okay for one employee is not for the next.
THE GOALS ARE CONSTANTLY CHANGING.
If you're internet goes out, it will count as an occurrence.
If their systems go down or have issues and you are unable to complete calls, it will count as an occurrence.
I am watching coworkers drop like flies after announcing in team chats they are burnt out, exhausted, tired of being/feeling abused.
I have watched management promise those employees stability, support, training, etc and seen none of that followed through on.
Management will tell you there "will be" opportunities to advance in the company, next year, but until then, nothing.
No annual raises or COL adjustments in this role.
You will take back to back to back calls, 8 hours a day, every day of the week. ACW expected to be below 2% TOTAL. You will lose your voice. You will have UTIs during AEP. You will also not be able to take time off to see a doctor for those things, even if you can afford the insurance.
Most of your coworkers will also be, very obviously, using hard substances during the busy times and it makes for an extremely uncomfortable environment.
You will very quickly notice that most people do not stay here longer than 1 year, just enough time to find another position!
And the goals are constantly changing, with little or NO notice of those changes until you find out the hard way you're no longer meeting them.
We were recently offered around $3000 to recruit new employees, I do not know of a single coworker that actually recruited anyone. It's that bad here that we are willingly passing up on large sums of money during a period where most of us cannot currently pay our bills to avoid bringing this nightmare to our friends and families.
