Do Not Waste Your Time - Customer Service Representative SelectQuote Employee Review

1.0
Jan 17, 2024
Recommend
CEO approval
Business Outlook

Pros

A company of worker bees.

Cons

I worked for this company for over 9.5 years. I started off in sales, then enrollment, customer service and finally a transfer agent. Your job security is based on how you perform during Annual Enrollment Period which is 7 weeks each year. There is no work like/balance. 12 to 14 hour days and six days a week. They encourage you not to take breaks or lunch. If you do your bonus/commission check is affected negatively. They will not provide six month compensation package until 2-3 weeks into the period. Therefore you don't have the time make a decision to stay because AEP has already started. Their stock price is still very low. I lost 90 percent of the value in my stock. One year they told me not to come back to work for three weeks in December. A week later they called me back because they did not want me to file unemployment. Another year I was promoted to trainer and promised $16.50/ hour and was paid $14.50. The temps were making the same wage. There is no growth and always cutting your income.

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SelectQuote Response
2y
Thank you for taking the time to leave a review. SelectQuote values your feedback as an associate! We appreciate your dedication to the company and want to address your concerns. Throughout training, SelectQuote strives to depict a realistic expectation of the competitive and at times challenging sales environment for our candidates to best prepare them for their roles. We understand that at times, this in-depth training can be overwhelming. Additionally, we look to promote a supportive and healthy work-life balance. We are very sorry to hear that this was not your experience. SelectQuote takes your words very seriously and will use them to help us improve the employee experience moving forward. To further voice any concerns, we encourage you to reach out to HR.

Explore other reviews about SelectQuote

5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and they always look to do right by their staff

Cons

Not many that come to mind

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SelectQuote Response
1w
Thank you for taking the time to share your experience. We're thrilled to hear you've enjoyed working with such a supportive team and that you feel SelectQuote is committed to doing right by our associates. Creating a positive workplace where our people feel valued is a priority, and we're grateful for your recognition. Thank you for being part of the SelectQuote team, and we wish you continued success!
3.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

It’s a very large company.

Cons

Management is terrible in most cases. There are a few good ones, but they eventually fire them and replace them with a sycophant.

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