Great company, Meh Circumstances - Operations Manager Sephora Employee Review

4.0
Feb 1, 2026
Recommend
CEO approval
Business Outlook

Pros

After just being hired I got the opportunity to take on a lot of the responsibilities of the lead operations manager who left shortly after me joining the team. I was championed to take charge and to really work hard supporting the team.

Cons

I got passed up on the full time position as operations manager despite doing a lot of manual work the job required. It was really upsetting since I was doing the work for the past 7 months, often alone with zero complaint.

Explore other reviews about Sephora

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay flexible customer experience

Cons

Not enough hours to support me

3.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

fun getting gratis and hosting in-store events, meeting brand ambassadors/managers, socializing with clients

Cons

manager created a weird environment -- coaching moments were sometimes extremely aggressive for a retail environment; strict on not applying makeup to clients unless they purchase a service. once made me move from a disabled client quickly because I was "spending too much time with them" and to further boost the store sales. felt extremely unethical.

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