I love my Career with Sephora! - Client Service Lead Sephora Employee Review

5.0
Oct 7, 2016
Recommend
CEO approval
Business Outlook

Pros

They really care about their people, and acknowledge that without us they are nothing! They recognize and reward hard work, and really truly embody "inspire fearlessness." I never have to wear a mask at work, I can make bold choices and never fear negativity.

Cons

It is still retail, which means crap hours and occasional rude clients. Work/life balance is great for cast members, but could be better for leadership!

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Sephora Response
9y
Wow - what a humbling review. Thank you for taking the time to share what you love about working at Sephora, and most importantly, for inspiring fearlessness in those around you. Keep up the bold choices! -Calvin

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5.0
Jun 2, 2026
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Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
Mar 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Loved learning more about products and working with most of the other team members. Helping people find products that worked for them was really fun.

Cons

Managers are WEIRD. They play favorites and will talk about it while you are standing right there. Practically make you beg for hours. If you are anything other than the current viral makeup style look, you will get less opportunities. Leadership acts like mean high school girls. Working here took away a lot of my passion for the beauty industry for a long time. Also, when it comes to gratis - why are you letting certain managers walk out with 4 bags of things that they have hand picked? Then leaving whatever they discarded to be handed out??? Constantly had missing gratis from my bag because of managers going through the products they wanted. Scheduling is not flexible or even makes sense. Whoever they like gets better shifts. Would constantly have extra shifts added with no notice until an hour before the shift. Or shifts taken away because a favorite wanted them.

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