Culture has changed - Customer Support Specialist Shopify Employee Review

3.0
Oct 1, 2025
Recommend
CEO approval
Business Outlook

Pros

It's not the same as it was. It's lost that magic it had once

Cons

Management structure changed and it seems all over the place and contradictory

Explore other reviews about Shopify

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

3.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great folks to work alongside. Work-life balance can be good, but depends upon the team/organization you are on.

Cons

Continuous layoffs have led to a poor work culture.

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