Great Experience, Encourages Growth - Customer Success Guru Shopify Employee Review

5.0
Jun 23, 2018
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits for the work. Not treated like a 'call center employee', work is team-based, and you're encouraged to grow in your role and take on more responsibilities and specialization.

Cons

Work can be draining at times, tons of competition exists for upward promotion. The platform we support is always changing and 'mutating' in new ways, and keeping up with it can be exhausting. That being said, there are tons of resources available. Just don't put in the bare minimum and you'll be fine.

Explore other reviews about Shopify

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

3.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great folks to work alongside. Work-life balance can be good, but depends upon the team/organization you are on.

Cons

Continuous layoffs have led to a poor work culture.

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