Customer Support Guru - Customer Support Guru Shopify Employee Review

5.0
Dec 5, 2018
Recommend
CEO approval
Business Outlook

Pros

Constant product releases, training, and business information., Like getting paid to go to University! You will learn tons at a fast pace. Everything about e-commerce, marketing , design, etc. The diversity of merchants keeps live channels interesting! Best remote position I have had, as you are in constant contact with your team/squad and have a lead. Pop up offices in major centres keep you from remote burnout. Also this company does a lot to support burnout and mental health. You do not feel alone. Feedback is encouraged and company shares

Cons

Rotating 6 week schedule with weekend shifts but most gurus adjust to the flow. Harder for single parents, and if you know you have an event coming up book it off, if it ends up being your day off anyways, the day goes back in your time off. You must love change and a fast pace. If you like to absorb information slowly or repetition, the guru roll may not be for you. Guru's start at set wage,

Explore other reviews about Shopify

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

3.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great folks to work alongside. Work-life balance can be good, but depends upon the team/organization you are on.

Cons

Continuous layoffs have led to a poor work culture.

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